Paul Cappello
Johnston,RI
Summary
Dynamic General Manager/Director with over 25 years of experience driving operational excellence, safety, and customer satisfaction across diverse industries. Expertise in transforming organizations through strategic initiatives, process optimization, and fostering team engagement. Proven track record of delivering high-quality outcomes by aligning personnel, systems, and corporate objectives with a strong emphasis on operational efficiency, profitability, and continuous improvement. Committed to leveraging innovative solutions to enhance organizational performance and achieve sustainable growth.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Senior Facilities Manager, CFM
Griffin Electric Inc.
09.2025 - Current
- Analyze operational needs and direct maintenance strategies to improve performance metrics across multiple locations.
- Evaluate safety protocols through compliance audits to identify and mitigate potential workplace hazards.
- Coordinate cross-functional teams in the implementation of facility improvement projects, maintaining strict compliance with budgetary and scheduling requirements.
- Provide training and support to junior staff in facilities management, fostering a culture of continuous improvement and teamwork.
- Formulate and launch comprehensive preventive maintenance initiatives focused on enhancing equipment reliability and longevity.
- Oversee vendor partnerships, negotiating contracts to enhance service quality while maintaining cost-effectiveness.
- Lead facility operations, ensuring compliance with safety regulations and quality standards.
- Negotiate contracts with suppliers to secure favorable pricing on materials and services related to facility management.
- Maintained and keep meticulous records on facility expenditures, gains and projections.
Director of Fleet and Facilities
Chadwick-Baross, Inc
12.2023 - 04.2025
- Managing large-scale facility projects as well as fleet operations across multiple locations.
- Proven ability to reduce operational costs, improve safety protocols, and enhance fleet utilization.
- Managed a fleet of 150+ vehicles, overseeing daily operations, maintenance, and repairs.
- Reduced fleet operational costs through improved procurement and preventive maintenance.
- Lead facilities management across 10 plus sites across New England, implementing energy-saving initiatives.
- Creating and monitoring the facility's budget
- Scheduling and managing routine maintenance on all building systems
- Mitigating risk and overseeing safety and security
- Inspecting the facility routinely to look for issues
- Overseeing all contractors that work with the facility
- Ensuring the facility complies with relevant laws, regulations and safety standards
- Facilitated strategic planning processes to anticipate future needs and drive sustainable growth.
- Assisted in developing comprehensive plans for building renovations and expansions to meet organizational needs.
Rhode Island and Eastern Connecticut Area Manager
Superior Plus Propane
2021 - 01.2023
- Performing a leading role in driving excellence, developing, and implementing programs and procedures, and directing a cohesive and customer service focused cross-functional team across Rhode Island and Connecticut. Responsible for 9 million gallons of propane and distillates, $28 million in revenue.
- Promoted to Area Manager within one year of employment
- Lead a team of 50 direct reports, including Field Operation Supervisors, a Service Manager, and a Service Supervisor, across three Customer Service Centers in Rhode Island and Eastern Connecticut
- Oversee daily operations at all locations to ensure strict adherence to budgetary guidelines and actively contributed to the formulation of future budgets, consistently seeking opportunities for performance enhancement, and cultivating a robust customer base
- Manage customer service concerns with unwavering commitment to delivering top-tier service quality, while also conducting regular meetings with key commercial accounts to foster strong client relationships
- Collaborate closely with the General Manager to address Profit and Loss (P&L) matters and fulfill budgetary requirements effectively
- Maintain strict adherence to safety policies and procedures, prioritizing the well-being of personnel and patrons alike
- Champion the training and development of skilled personnel to ensure a highly competent team
General Manager
American Gas Products
01.2019 - 01.2021
- Oversaw the comprehensive management of operations, spanning approximately 100 employees across seven U.S. locations. Managed all aspects of Plant operations, including Logistics, Manufacturing, Production, Inventory Management, Quality, Safety, and various on-site departments.
- Aligned and prioritized resources and operational strategies to support team and company objectives, ensuring efficient resource allocation
- Championed the implementation of continuous improvement initiatives across manufacturing, project management, and back-office functions, driving operational excellence
- Provided dynamic leadership throughout the organization to facilitate swift problem resolution, fostering improved working relationships and faster progress
- Nurtured talent within the organization, cultivating a robust succession plan for future leadership needs
- Set clear goals and objectives for the plant, while also assisting subordinates in defining and achieving their individual goals and objectives
- Cultivated a culture of effective communication, fostering an environment that encourages open, honest, and productive dialogue
Plant Manager, Northeast Region
Airgas
01.2014 - 01.2019
- Achieved seamless plant operations by optimizing logistics and manufacturing processes. Enhanced inventory management and quality control, driving operational excellence. Strengthened HR and purchasing functions, contributing to overall plant success.
- Implemented proactive strategies and structured training programs to enhance plant safety.
- Analyzed and refined operational processes to achieve greater efficiency and boost productivity levels.
- Monitored product quality through systematic inspections and adherence to established quality assurance protocols.
- Developed customized strategies to fulfill client requirements, strengthening partnerships and trust.
- Offered guidance and leadership to employees and managers at all levels of the organization
- Directed employee programs to maximize team productivity and facility output
- Implemented innovative employee loyalty programs, resulting in reduced turnover and improved retention
- Championed best-practice sharing initiatives and led associated projects to enhance operational efficiency
- Supervised daily operations, focusing on compliance with safety regulations and the maintenance of quality standards.
- Managed production schedules to optimize workflow and reduce downtime.
Education
Associates (AS) degree - Architecture
Wentworth Institute of Technology
BostonSkills
- Microsoft Office Suite
- Workplace safety
- Environmental health
- Operational efficiency
- Building maintenance
- Staff development
- Asset management
- Blueprint reading
- Building inspections
- Schedule management
Websites
Certification
- OSHA 10 -2006
- OSHA 30 – 2024
- Certified Facilities Management - 2024
ADDITIONAL RELEVANT EXPERIENCE
- TMC ENVIRONMENTAL, OPERATIONS AND FLEET MANAGER -Oversaw and managed various aspects of transportation operations, with a specific focus on environmental sustainability, efficient operations, and fleet management
- BOART LONGYEAR COMPANY, OPERATIONS AND FLEET MANAGER- Managed and maintained the company's fleet of specialized drilling rigs, vehicles, and equipment used for mineral exploration and drilling operations. This includes scheduling maintenance, repairs, and ensuring compliance with safety and regulatory standards
Timeline
Senior Facilities Manager, CFM
Griffin Electric Inc.
09.2025 - Current
Director of Fleet and Facilities
Chadwick-Baross, Inc
12.2023 - 04.2025
General Manager
American Gas Products
01.2019 - 01.2021
Plant Manager, Northeast Region
Airgas
01.2014 - 01.2019
Rhode Island and Eastern Connecticut Area Manager
Superior Plus Propane
2021 - 01.2023
Associates (AS) degree - Architecture
Wentworth Institute of Technology