Paul Cartwright
Deltona,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining service operations at Streamsong Resort, Florida. Expert in guest engagement and adept at cash handling, I significantly improved service quality through effective team collaboration and problem resolution. Skilled in utilizing POS systems and fostering a positive work environment, my strong work ethic drives exceptional results.
Overview
8
8
years of professional experience
Work History
Server
Chef T’s Garden Grill, Lakeland, Florida
Lakeland, FL
09.2016 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Supervisor
Streamsong Resort, Florida
Fort Meade
09.2018 - 03.2020
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
Bachelor Of Science - Mathematics
Royal Holloway College, University of London
London, England05.1976
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Customer Service Supervisor
Streamsong Resort, Florida
09.2018 - 03.2020
Server
Chef T’s Garden Grill, Lakeland, Florida
09.2016 - 06.2024
Bachelor Of Science - Mathematics
Royal Holloway College, University of London