Paul Cleminson
Leesburg
Summary
Dynamic and professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Go Ape! Zipline and Adventure
Springfield VA
04.2024 - 12.2025
- Oversaw all daily operations, ensuring adherence to safety protocols and customer service standards.
- Developed and implemented staff training programs to ensure top level team performance.
- Managed scheduling and resource allocation to optimize operational efficiency, resulting in sub 18% labor efficiency.
- Analyzed customer feedback and P&L data to identify areas for service improvement.
- Fostered a strong work environment for 50+ employee's, promoting teamwork and collaboration.
- Executed marketing initiatives to increase brand awareness and customer engagement.
- Developed and facilitated customized team building programs for corporate clients/ businesses.
- Implemented new membership program resulting in 1000+ new members and an additional $20,000 in monthly revenue.
General Manager
Summit Ropes LLC
Sterling VA
09.2022 - 02.2024
- Responsible for daily operations including upholding safety regulations and maintenance of indoor high level ropes course.
- Facilitated professional team building programs with corporate companies and Federal Government agencies.
- Implemented new membership acquisition program and acquired 100+ monthly memberships.
- Identified and implemented new cafe menu in 2023 which increased annual cafe revenue by 30%.
- Developed and managed scheduling for 30+ employee's and programs of events for specialized teambuilding facilitation.
- Developed and implemented strategies to increase sales and profitability.
- Initiated improvements in facility aesthetics and functionality that directly improved customer experience and visitation.
- Rebuilt staff culture to create a positive staffing experience, improve staff retention and provide a high-level customer experience.
- Monitored financial performance, contributing to budget planning and cost control efforts.
Sales Manager
Mattress Warehouse
Sterling VA
05.2022 - 09.2022
- Responsible for daily store operations and P+L . Implemented sales strategies to reach and surpass sales goals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Collaborated with marketing teams on promotional campaigns to boost product visibility and sales volume.
- Trained and mentored team members to enhance customer engagement.
- Analyzed sales data to identify trends and drive informed decision-making for future initiatives.
- Established strong relationships with key clients to foster loyalty and repeat business.
Care Coordinator
Right At Home Home Care
Scranton, PA
04.2018 - 05.2021
- Coordinated over 100 field employees and multiple office team staff in daily operations including scheduling, case management, employee hiring, training and coaching.
- Worked in conjunction with Government agencies and other healthcare providers to acquire official documentation to provide care and build and provide individual care plans for consumers with unique needs within their home environment.
- Performed in home new client assessments to determine level of care required and build individual care programs to enhance quality of life.
- Conducted regular in home visits with existing clients to ensure continuity of care.
- Developed and provided new hire training program and 30,60,90 day follow-up and mentorship.
- Used company software and databases to maintain records of services performed and patient conditions.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
Assistant Manager
Dick's Sporting Goods, Inc
Whitehall, PA
06.2014 - 04.2018
- Managed daily store operations to meet sales goals, maintain employee productivity and meet company standards and policies.
- Resolved customer inquires, complaints effectively, enhancing overall customer satisfaction ratings.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Responsible for all Stock Area operations including deliveries, product replenishment, stockroom and sales floor organization and theft prevention.
- Implemented visual merchandising strategies to enhance product presentations.
- Hiring, Correctional action, training and schedules of all new and existing staff in operational areas.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Assistant Manager
Gap Inc
Whitehall, PA
01.2011 - 06.2014
- Led daily store operations to enhance customer service and store performance.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Trained and mentored staff to improve sales techniques and product knowledge.
- Developed promotional strategies that increased foot traffic and sales revenue.
- Managed 4 Different locations including opening a new Adult only store.
Education
Bachelor of Arts - Interior Design
Bradford And Ilkley College
Bradford, England06-2003
Skills
- Team Leadership
- Problem resolution
- Operations management
- Relationship building
- Labor cost controls
- Employee development
Accomplishments
- Client Acquisition- Successfully implemented multiple membership programs. The most recent resulted in over 1000 new clients and $15,000 a month in additional revenue.
- Business Development: - Spearheaded marketing strategies to establish and manage partner relationships on a weekly basis. Developed new marketing strategy which increased customer base by 21% and revenue by 27%.
- Implemented Industry safety standards to ensure employee and guest safety at above average level.
Certification
Current First Aid/ CPR/ AED Certification
Timeline
General Manager
Go Ape! Zipline and Adventure
04.2024 - 12.2025
General Manager
Summit Ropes LLC
09.2022 - 02.2024
Sales Manager
Mattress Warehouse
05.2022 - 09.2022
Care Coordinator
Right At Home Home Care
04.2018 - 05.2021
Assistant Manager
Dick's Sporting Goods, Inc
06.2014 - 04.2018
Assistant Manager
Gap Inc
01.2011 - 06.2014
Bachelor of Arts - Interior Design
Bradford And Ilkley College