Paul Decosta
Savannah,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Xfinity Comcast
05.2022 - Current
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Customer Service Associate Cashier
Target
03.2021 - 05.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Customer Service Cashier
McDonald's
02.2019 - 03.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
High School Diploma -
Beach High School
Savannah, GA05.2023
Skills
- Order and Refund Processing
- Speaking
- Customer Relations
- Microsoft Excel
- Computer Proficiency
- Document and Records Management
- Reading Comprehension
- Refund Processing
- Customer Consulting
Timeline
Customer Service Representative
Xfinity Comcast
05.2022 - Current
Customer Service Associate Cashier
Target
03.2021 - 05.2022
Customer Service Cashier
McDonald's
02.2019 - 03.2022
High School Diploma -
Beach High School
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