Paul GABRIEL

Top performing, solutions driven experienced in coordinating hotel operations, customer relations and financial performance. Decisive and result's oriented with outstanding leadership skills. Able to make timely decisions that positively impact customer service and the bottom line performance. Directly responsible overseeing a ten million dollar hotel operation and forty five employees. I also help guide two other hotel's in our company's portfolio with a total of fourteen million dollars.

• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.