Paul Gayle
Brooklawn,NJ
Summary
Results-driven leader skilled in driving customer satisfaction and resolving complaints. Enhanced team performance through targeted training and strategic prioritization of tasks. Committed to transforming challenges into actionable solutions, ensuring operational excellence and high-quality service delivery.
Overview
12
12
years of professional experience
Work History
Customer Advocate
Carvana
delanco, NJ
11.2025 - Current
- Coordinated delivery of vehicles to customers' locations using customized car haulers, enhancing customer satisfaction through timely service.
- Managed customer documentation and maintained accurate records in tracking system, ensuring smooth processing and accessibility.
- Executed vehicle loading and unloading with a focus on safety, conducting thorough inspections to minimize risks.
- Adhered to Carvana's CMV driver qualification policy, ensuring a spotless driving history.
Customer Service Supervisor
USPS
Cherry Hill, NJ
06.2016 - 11.2025
- Assessed staff reviews following guidelines set by leadership.
- Managed telecommunications to drive better customer support and share performance insights.
- Operated a vehicle in accordance with safety regulations.
- Updated mailing addresses ensuring timely delivery for homes and companies.
- Retrieved outbound mail from households and businesses for subsequent processing.
- Resolved performance issues by thoroughly discussing problems with employees and finding effective solutions.
- Mentored newly hired staff members by providing comprehensive knowledge on different programs.
Car sales
Dana Ford Lincoln
Staten Island, NY
01.2021 - 06.2021
- Greeted customers, identified preferences, and guided them through car-buying process to enhance satisfaction.
- Negotiated with customers to achieve mutually agreeable vehicle prices, fostering positive relationships.
- Provide post-sale support by addressing customer inquiries, assisting with warranty claims, and ensuring customer satisfaction.
- Collaborated with sales team, managers, and support staff to streamline customer experience throughout sales process.
Inventory Data Collector
WIS International Inventory Service
Staten Island, NY
04.2015 - 01.2016
- Conducted systematic inventory checks and supply verifications.
- Coordinated with external stores to secure unavailable products.
- Processed product returns efficiently to ensure customer satisfaction. to streamline transaction process.
Data Entry Clerk
Staten Island University Hospital
Staten Island, NY
06.2014 - 08.2014
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Identified and corrected data entry errors, ensuring accuracy and integrity of information.
- Managed client information database, inputting data accurately to maintain up-to-date records.
- Prepared source data by compiling necessary documents, files and information at start of each new project.
- Prepared summaries of daily work completed for review by supervisors.
- Organized backroom areas to maintain a clean and organized work environment.
- Organized store by returning merchandise to proper areas and restocking displays to enhance customer experience.
- Performed cash register functions accurately and efficiently.
- Supported the planning and execution of corporate events and meetings.
Education
Bachelor of Science - Cybersecruity
Western Governors University
Salt Lake City, UT04-2026
Associate Of Arts - Business Administration
American InterContinental University
Schaumburg, IL04-2020
Skills
- Customer service
- Issue resolution
- Claims investigation
- Onboarding training
- Employee onboarding
- Performance management
- Task prioritization
- MS office
- Record management
- Decision-making
- Teamwork
Timeline
Customer Advocate
Carvana
11.2025 - Current
Car sales
Dana Ford Lincoln
01.2021 - 06.2021
Customer Service Supervisor
USPS
06.2016 - 11.2025
Inventory Data Collector
WIS International Inventory Service
04.2015 - 01.2016
Data Entry Clerk
Staten Island University Hospital
06.2014 - 08.2014
Bachelor of Science - Cybersecruity
Western Governors University
Associate Of Arts - Business Administration
American InterContinental University