Paul James
Stamford
Summary
Friendly professional with many years of experience working as welcoming and inviting presence at high-end apartment buildings. Enthusiastic and helpful customer support staff member catering to specific needs and enhancing overall experiences.
Courteous Doorman known for maintaining high productivity and efficiently completing tasks. Possess specialized skills in guest relations, security awareness, and conflict resolution, ensuring seamless operation at entry points. Excel in communication, empathy, and problem-solving, guaranteeing positive experiences for residents and visitors alike.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work History
Doorman
Trump Parc Stamford / Park tower Stamford
Stamford
12.2020 - Current
- Welcomed residents and guests with a friendly, professional demeanor.
- Managed entry and exit of vehicles at residential parking area.
- Assisted residents with luggage and packages during arrivals and departures.
- Coordinated with maintenance staff for timely resolution of resident requests.
- Provided information about building amenities and local services to residents.
- Enforced building policies to ensure a respectful environment for all residents.
- Transferred luggage, trunks and packages to and from rooms, loading areas, vehicles or transportation terminals with baggage carts.
- Reported any maintenance issues or damage to property to the relevant personnel in a timely manner.
- Respected privacy and confidentiality of residents and guests by declining to divulge information to unauthorized individuals entering building or telephoning.
Valet
Hyundai
Stamford
06.2019 - 02.2020
- Parked vehicles efficiently in designated areas for Hyundai customers.
- Assisted customers with vehicle retrieval and provided excellent service.
- Conducted routine inspections of vehicles for cleanliness and condition.
- Adhered to safety protocols while driving customer vehicles on-site.
Concierge
Summer house
Stamford
08.2018 - 04.2019
- Welcomed guests and provided information about amenities and services.
- Assisted guests with transportation arrangements, including taxis and shuttles.
- Collaborated with staff to enhance guest experiences during events and stays.
- Maintained knowledge of local attractions, restaurants, and entertainment options.
Luxury Apartment Concierge
Planned Companies
Norwalk
05.2016 - 06.2017
- I was the luxury apartment Concierge for the Waypointe building in Norwalk, CT.
- Handled all residential packages that delivered to the area, all mail; also first response for any emergency personnel.
Buser
Delfrisco’s Grille
Stamford
07.2015 - 01.2016
- I was a buser at this restaurant in and it required me to bring food orders to tables and clean up after guests.
- Became a barback a month later due to fast pace performance; basically assisted to bartenders needs.
- Left this company early unfortunately because accepted something better and it wasn’t the restaurant business.
Server Assistant
Kona Grill
Stamford
09.2013 - 05.2015
- I brought food and beverages to tables, and insured they had refilled drinks and clean tables throughout there stay.
- Assisted servers by delivering food and drinks promptly to guests.
- Maintained cleanliness of dining area and ensured tables were properly set.
- Collaborated with kitchen staff to streamline food service operations.
Education
Basic Training /Fort Benning - Military
Army National Guard
03.2014 - 04.2017
Norwalk Community College - General Studies
Norwalk Community College
Norwalk, CT 12.2013 - 05.2015
High School - General Studies
Stamford High School
Stamford, CT 08.2009 - 01.2013
Skills
- Customer service
- Conflict resolution
- Emergency response
- Package handling
- Resident communication
- Safety protocols
- Administrative support
- Event coordination
- Attention to detail
- Effective communication
- Team collaboration
- Problem solving
- Service request coordination
- Vendor direction
- Complaint handling
- Concierge services
- Incident reporting
- Tenant relations
- Professional appearance
- Strong interpersonal skills
- Visitor management
Timeline
Doorman
Trump Parc Stamford / Park tower Stamford
12.2020 - Current
Valet
Hyundai
06.2019 - 02.2020
Concierge
Summer house
08.2018 - 04.2019
Luxury Apartment Concierge
Planned Companies
05.2016 - 06.2017
Buser
Delfrisco’s Grille
07.2015 - 01.2016
Basic Training /Fort Benning - Military
Army National Guard
03.2014 - 04.2017
Norwalk Community College - General Studies
Norwalk Community College
12.2013 - 05.2015
Server Assistant
Kona Grill
09.2013 - 05.2015
High School - General Studies
Stamford High School
08.2009 - 01.2013