Paul Lin
St Louis,MO
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Song Tea and Poke
Plymouth , MN
2023.06 - 2023.08
- My uncle's Boba and Poke Business, manager in the location in Plymouth, Minnesota
- Supervised and trained staff to ensure customer service standards were met.
- Assisted in the development of marketing initiatives to increase customer base.
- Implemented loss prevention measures to protect against theft and fraud.
- Maintained a clean and organized work environment for employees and customers.
- Delegated tasks according to employee strengths, interests, and abilities.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Analyzed customer surveys and feedback data in order to identify opportunities for improvement.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Managed and supervised day-to-day operations of multiple restaurants.
- Monitored customer feedback from online reviews and surveys.
- Scheduled staff shifts and ensured adequate coverage during peak hours.
Restaurant Manager
New China 146 INC
Spring Hill , FL
2019.08 - 2023.05
- Family Business, helped my parents manage with Chinese Restaurant Business
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Created new menu items based on customer feedback and industry trends.
- Conducted regular inspections of facilities to ensure food safety compliance.
- Monitored customer feedback from online reviews and surveys.
- Ensured compliance with applicable laws, regulations, policies, and procedures.
- Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Managed food preparation, guest interaction, quality control and customer relations.
Education
Bachelor of Science - Computer Science + Business
Washington University in St. Louis
St Louis, MO2027-05
High School Diploma -
Nature Coast Technical High School
Brooksville, FL05.2023
Skills
- Administrative Management
- Customer Service Management
- Quality Assurance
- KPI Tracking
- Scheduling
- Decision-Making
- Business Development
- Staff Scheduling
- Problem-Solving
- Store Opening and Closing
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Professional
Affiliations
- Nature Coast Cyber Sharks Team
- Co-Captain of Cyber Security Competitive Team at Nature Coast Technical High School; 1st place at 2021 PHSC hackathon, 3rd & 4th place at 2021 & 2022 OTC CTF State Competitions; practice on attacks & security; learn cyber career field
- NCTHS PC-Building Information Tech Program
- Summer Internship Junior Year of High school; hands-on experience on building PC's, wire twisting ethernet cables; installed liquid coolers; helped set up flight simulator PC for Aerospace Program; Learned Business Strategies of Hardware Companies such as Dell and Apple.
- Nature Coast Gaming Club (Esharks Esports)
- Executive Member of high school club; enjoyed competitive play & socializing w/ peers; participated at local LAN parties; helped raise money for VR headset; I gathered 15 new members; played competitive Super Smash Bros against local high schools.
Accomplishments
- NCTHS Tech Team
- helped fix & install tech around school such as 911 operator machine, projectors; taught troubleshooting to members; assist teachers in tech problems
- Officer in National Honors Society; Member in Beta Club in High School
- Helped host and participated in events such as 5k run to raise money for pets seeking new homes, distribute food and supplies during hurricane Ian, etc.
Timeline
Assistant Store Manager
Song Tea and Poke
2023.06 - 2023.08
Restaurant Manager
New China 146 INC
2019.08 - 2023.05
Bachelor of Science - Computer Science + Business
Washington University in St. Louis
High School Diploma -
Nature Coast Technical High School
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