Paul Lince
Greensboro,NC
Summary
Dedicated and experienced professional with a strong background in customer service, claims processing, and medical expertise. Proven track record in call center operations within healthcare settings. Proficient in handling inquiries, resolving issues, and providing exceptional service to customers. Eager to leverage skills and experience in a customer service role at UnitedHealth Group.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
OMNICELL
Greensboro, NC
06.2022 - Current
- Provided excellent customer service to patients, healthcare providers, and insurance members
- Handled inbound and outbound calls regarding benefits, claims, and general inquiries
- Resolved issues promptly and efficiently, ensuring customer satisfaction and retention.
Pharmacy Technician
Walgreens
Greensboro, NC
01.2021 - 06.2022
- Processed medical claims accurately and efficiently, adhering to company policies and procedures
- Reviewed and analyzed claim documentation to determine eligibility and coverage
- Resolved discrepancies and communicated with providers and insurance companies to ensure timely claim resolution.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Pharmacy Technician (Validation)
Wake Forest Baptist Health
Greensboro, NC
08.2016 - 01.2021
- Assisted pharmacists in prescription processing, medication dispensing, and inventory management
- Provided patient education on medication usage, side effects, and interactions
- Ensured compliance with pharmacy regulations and standards, maintaining a high level of accuracy and attention to detail.
Pharmacy Customer Service Representative
LSA Pharmacy Inc
Greensboro, NC
01.2015 - 08.2016
- Handled a high volume of inbound calls, providing assistance with insurance inquiries, benefits, and claims
- Documented customer interactions accurately and updated records in the system
- Collaborated with other departments to escalate and resolve complex issues.
Education
Associate in Applied Science, Business Administration -
Forsyth Technical Community College
05.2024
Associate in Applied Science, Pharmacy Technology -
Davidson County Community College
05.2016
Skills
- Proficient in Microsoft Office Suite and EPIC medical records system
- Strong communication and interpersonal skills
- Excellent problem-solving abilities and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Deep understanding of medical terminology and healthcare processes
- Order Processing
- Insurance Verification
- Insurance Billing
- Prescription Filling
- Drug Inventory Control
- Processing Payments
- Pharmacy Operations
- HIPAA
- Quality Assurance and Control
- Problem-Solving Skills
- Claims Review
- Policy Interpretation
- Problem-Solving Aptitude
- Medical Terminology
- Electronic Authorization Processing
- Microsoft Office
- Critical Thinking
Timeline
Customer Service Representative
OMNICELL
06.2022 - Current
Pharmacy Technician
Walgreens
01.2021 - 06.2022
Pharmacy Technician (Validation)
Wake Forest Baptist Health
08.2016 - 01.2021
Pharmacy Customer Service Representative
LSA Pharmacy Inc
01.2015 - 08.2016
Associate in Applied Science, Business Administration -
Forsyth Technical Community College
Associate in Applied Science, Pharmacy Technology -
Davidson County Community College
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