Summary
Overview
Work History
Education
Skills
GOLF
Timeline
Generic

PAUL LOPEZ

LAKE ELSINORE,CA

Summary

Hardworking Dispatch Supervisor offering 30 years of 911 related experience. Independently monitors personnel and resolves issues. Good communication, multitasking and prioritization skills pair with background with fleet dispatch and scheduling.

Overview

33
33
years of professional experience

Work History

Dispatch Supervisor

Falck Ambulance
10.2021 - Current
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Enhanced team productivity by providing ongoing training and support to dispatch staff.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
  • Directed dispatching, routing, and tracking of 50 fleet vehicles.
  • Supervised team of 25 employees and provided training focused on maximizing overall performance.
  • Evaluated and adjusted over 36 routes based on daily needs, available workers, traffic hazards, and weather conditions.

Dispatch Supervisor Los Angeles County

CARE AMBULANCE/Falck
04.2014 - Current
  • Supervised team of 20 employees and provided training focused on maximizing overall performance. Oversee communication center and ensure employees follow policy and procedures. Work in conjunction with dispatch manager to make sure employees follow System Status Management plan. Report to dispatch manager to ensure System Status plan is optimal. Continuous dispatching to ensure dispatchers get breaks and fill as needed during call offs.
  • Reduced response times with effective allocation of resources and prioritization of tasks.

Dispatcher Training Officer/Supervisor

Care Ambulance Service
04.2006 - Current
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness. Trained new hire employees to answer phones and dispatch Los Angeles County. Filled in as Supervisor when needed. Expert training officer for Los Angeles County. Managed over 500 requests daily for 911 service.
  • Improved overall department efficiency by streamlining processes and implementing new policies.
  • Boosted team morale through recognition programs, resulting in higher productivity levels.
  • Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.

Dispatcher Training Officer/Associate Supervisor

American Medical Response, AMR
06.1999 - 04.2006
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Dispatched Los Angeles and Orange County 911 systems. Trained new hire on phones and CAD system. Supervised employees to ensure System Status Management was followed. Oversee communications center to ensure policy and procedures were followed.

Emergency Medical Technician/Field Training Officer

American Medical Response, AMR
02.1996 - 06.1999
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care. Provided care for the sick and injured in Los Angeles County 911 system. Fill in as supervisor when needed. Advise crews on a variety of issues relating to patient care.

EMT

Adams Ambulance Service
05.1991 - 03.1996
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care. Provide care for sick and injured in Los Angeles County 911 system.

Education

Some College (No Degree) - FINANCE

California State University - Long Beach
Long Beach, CA

Associate of Arts - GENERAL EDUCATION

Cypress College
Cypress, CA
06.1992

Associate of Arts - EMT 1A

Cerritos College
Norwalk, CA
06.1990

Skills

  • Prioritizing calls
  • Routing orders
  • Maintaining call metrics
  • Delivery policies
  • Dispatching field personnel
  • Verifying coverage
  • Updating logs
  • Attendance documentation
  • Proficiency in Fletwave, Epro, My Premiere
  • Positive communication skills
  • Schedule Management
  • Employee training
  • Dispatching procedures
  • Closing procedures

GOLF

My days off consist of golf. I am a member of the Victoria Club in Riverside where i am a scratch golfer.

Timeline

Dispatch Supervisor

Falck Ambulance
10.2021 - Current

Dispatch Supervisor Los Angeles County

CARE AMBULANCE/Falck
04.2014 - Current

Dispatcher Training Officer/Supervisor

Care Ambulance Service
04.2006 - Current

Dispatcher Training Officer/Associate Supervisor

American Medical Response, AMR
06.1999 - 04.2006

Emergency Medical Technician/Field Training Officer

American Medical Response, AMR
02.1996 - 06.1999

EMT

Adams Ambulance Service
05.1991 - 03.1996

Some College (No Degree) - FINANCE

California State University - Long Beach

Associate of Arts - GENERAL EDUCATION

Cypress College

Associate of Arts - EMT 1A

Cerritos College

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PAUL LOPEZ