Paul Maldonado
Dallas,TX
Summary
Most of my adult life has revolved around serving others. Honorably served six years in the US Army w/ over a decade of experience in hospitality, my tenure includes recent roles at Lombardi Family Concepts and Groot Hospitality. I have honed my expertise in fine-dining, training, and retention of wine knowledge while executing professional and exceptional service. My dedication to providing memorable guest experiences is showcased through my genuine unique personality and anticipatory nature ensuring guest satisfaction in every interaction. As I seek new full-time opportunities, my mission is to join a company where my core competencies in upscale service can contribute to a culture of excellence and continuous improvement.
Overview
10
10
years of professional experience
Work History
Server
Maison Chinoise - Lombardi Family Concepts LLC
Dallas, TX
10.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Lead Food Runner/Server Assistant
KOMODO Dallas - GROOT Hospitality
03.2023 - 09.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to guests according to table and seat numbers.
- Assisted servers in attending to guests' needs, ensuring a smooth service flow during peak hours.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Contributed to increased sales by upselling appetizers, desserts, or beverages when delivering food items to tables.
- Developed strong relationships with regular patrons, creating a loyal customer base for the establishment through personalized service delivery.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Actively participated in weekly staff meetings to discuss ways to improve service quality, offer suggestions for menu changes, or address any operational challenges faced by the restaurant as a whole.
- Provided attentive service and proactively assessed guest needs.
Server / Restaurant Floor Manager
Frankie's DOWNTOWN
11.2022 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs..
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
- Contributed to marketing efforts by collaborating with the management team on promotional materials and advertising campaigns.
- Ensured proper cash handling procedures were followed at all times, reducing discrepancies in daily sales reports.
Sales Account Executive
Lumio
04.2022 - 02.2023
- Converted leads sourced from multiple queues into opportunities and managed solar projects across eleven states
- Generated solar proposals using different software, and executed solar presentations on ZOOM and over the phone
- Walked customers through DocuSign and Panda Doc documents and set up account and solar projects
- Coordinated net-metering specialists to help get permitting approved in perspective areas
- Assisted in logistics and scheduling installation appointments with teams in multiple states
- Converted leads sourced from multiple queues into opportunities and managed solar projects across eleven states.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Identified and generated new business opportunities through cold calling, networking, marketing and prospective database leads.
Security Ambassador
Park House
Highland Park, TX
10.2021 - 10.2022
- Developed relationships with members, fostering trust and cooperation among other staff members and guests.
- Prevented unauthorized access by diligently monitoring entry points and verifying member status.
- Increased situational awareness by consistently updating knowledge of site-specific protocols, policies, and procedures.
- Supported management in developing security protocols to minimize risks associated with large events or gatherings.
- Deescalated conflicts through effective communication skills and conflict resolution techniques.
- Responded quickly to emergencies, ensuring the safety of individuals and property.
- Maintained accurate records of daily activities, incidents, and relevant information pertaining to site security operations.
- Provided exceptional customer service while maintaining a professional demeanor as the first point of contact for members and their guests.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Interacted assertively but non-confrontationally with personnel and club members.
Lead Concierge
The Joule
09.2020 - 02.2022
- I helped produce results in creating memorable experiences for guests while achieving and maintaining the hotel's reputation and award winning Four Diamond Forbes' Standard
- Coordinated special requests such as surprise celebrations or unique accommodations for guests celebrating milestones or special occasions during their stay.
- Conducted thorough research on local attractions and events to maintain an up-to-date knowledge base for assisting guests with inquiries.
- Organized daily schedules for guests, including transportation arrangements, reservations, and activity bookings.
- Fostered positive relationships with fellow staff members across various departments to ensure seamless collaboration in addressing guest needs or concerns promptly.
- Resolved guest complaints promptly and professionally, demonstrating commitment to exceptional customer service standards.
- Assisted with the development and implementation of standard operating procedures for the concierge department, ensuring consistent service delivery across all team members.
- Managed high-profile clients'' requests and ensured their expectations were exceeded through meticulous attention to detail.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Assisted with luggage handling, valet services and concierge services.
Resident Concierge
Bleu Ciel
Dallas, TX
04.2019 - 08.2020
- Was the dockmaster and concierge for the residents of Bleu Ciel Tower in Harwood District.
- Facilitated seamless move-ins/move-outs by coordinating logistics with all relevant parties involved, reducing stress on new tenants during transitions.
- Enhanced resident satisfaction by providing personalized concierge services and attending to individual needs.
- Collaborated with property management to ensure the highest level of service quality, maintaining a positive living environment for all residents.
- Provided emergency assistance and coordinated response efforts with appropriate personnel during crises or building concerns.
- Developed comprehensive knowledge about local attractions and amenities to provide accurate recommendations for residents'' leisure activities.
- Organized and managed social events for community engagement, fostering a strong sense of camaraderie among residents.
- Served as a primary point of contact between residents and maintenance staff, expediting work order completion times through effective communication methods.
- Managed access control systems, upholding building security protocols while monitoring guest entry/exit points.
- Coordinated package deliveries and notifications, ensuring efficient distribution to residents while minimizing inconvenience.
Food & Beverage Supervisor
NYLO Hotel Dallas
Dallas, TX
08.2016 - 07.2017
- As a F&B Supervisor I was responsible for managing, scheduling, training, and holding all servers and bartenders accountable for being on time and proficient in their work
- I placed weekly liquor orders for the hotel
- Ran end of the month inventory reports
- Closed out nightly, processed end of day shift reports
- I also bartended and served when needed during special banquet events.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and hotel company standards.
Front Desk Supervisor
Hotel ZaZa Dallas
07.2014 - 08.2016
- Ran daily audits/ reports, identified any special requests or amenities for incoming VIPs, and submitted reports accurately
- Coordinated with different departments to help readiness of rooms for check in
- Assisted guests with any recommendations and reservations for any restaurants or attractions in the area.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests..
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Utilized reservation software programs proficiently, optimizing room bookings and maintaining accurate guest information.
- Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
- Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Maintained transaction security by verifying payment cards against identification.
- Checked guests in out of hotel, made reservations, and processed payments.
- Attended staff meetings and brought issues to attention of upper management.
Education
Associate Degree In Criminal Justice - Criminology
Dallas College
Dallas, TX01.2020
High School Diploma -
Sayreville War Memorial High School
Sayreville, NJSkills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Cash Handling
Volunteer Experience
U.S. Army, TXANG, E4 - Corporal, Infantryman, 12/2003, 12/2009, Graduated with honors in leadership and marksmanship from United States Army Infantry School in Fort Benning, GA (2004) Honorably served 6 years in the Army Infantry, while stationed in Fort Hood, TX. I have deployed on peacekeeping missions with Nato and UN (KFOR) in Operation: Enduring Freedom to Kosovo and Bosnia. (2005-2006) Assisted with CPS Border patrol and helped provide humanitarian aid during Hurricane Ike and Gustav along the southern border of Texas. (Harlingen, Brownsville, and Beaumont) (2009) Attained Expert Infantry Badge (EIB) in 2006.
Timeline
Server
Maison Chinoise - Lombardi Family Concepts LLC
10.2023 - 04.2024
Lead Food Runner/Server Assistant
KOMODO Dallas - GROOT Hospitality
03.2023 - 09.2023
Server / Restaurant Floor Manager
Frankie's DOWNTOWN
11.2022 - 03.2023
Sales Account Executive
Lumio
04.2022 - 02.2023
Security Ambassador
Park House
10.2021 - 10.2022
Lead Concierge
The Joule
09.2020 - 02.2022
Resident Concierge
Bleu Ciel
04.2019 - 08.2020
Food & Beverage Supervisor
NYLO Hotel Dallas
08.2016 - 07.2017
Front Desk Supervisor
Hotel ZaZa Dallas
07.2014 - 08.2016
Associate Degree In Criminal Justice - Criminology
Dallas College
High School Diploma -
Sayreville War Memorial High School