Summary
Overview
Work History
Education
Skills
Timeline
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Paul McCarthy

Norton,MA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

U-Haul
07.2022 - 02.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Resolved customer complaints.
  • Rental agent, scheduling and assisting customers with rental contracts. Clean and inspect equipment on the lot including checking fluid levels to maintain the safety of our customers.

Online Grocery Associate

Walmart
08.2021 - 04.2022
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up. Loaded orders in customer's vehicles.

Line Cook

Olive Garden
10.2016 - 10.2019
  • Assisted in inventory management by accurately tracking supplies and placing orders as needed.
  • Supported the entire line staff during high-volume periods by efficiently executing complex tasks with precision under pressure. While maintaining a clean and safe working environment, adhering to health and safety guidelines.
  • Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.

Parts Specialist

Muzi Ford
04.2009 - 02.2014
  • Developed strong relationships with suppliers, as well as inquiries ensuring accurate information was provided to customers and colleagues.
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
  • Processed returns and exchanges promptly, maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks. Issued parts to technicians to complete customers' repairs.

Education

GED -

North End Adult Learning Center
Boston, MA
09.1981

Skills

  • Data Collection
  • Call Management
  • Paperwork Processing
  • Product Knowledge
  • Follow-Up Skills
  • Documentation
  • Stock Management

Timeline

Customer Service Representative

U-Haul
07.2022 - 02.2023

Online Grocery Associate

Walmart
08.2021 - 04.2022

Line Cook

Olive Garden
10.2016 - 10.2019

Parts Specialist

Muzi Ford
04.2009 - 02.2014

GED -

North End Adult Learning Center

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Paul McCarthy