Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Mukendi

Loganville,GA

Summary

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

9
9
years of professional experience

Work History

Sales Associate

European Style
Duluth, GA
02.2021 - Current
  • Assist an average of 40 customers per day in finding or selecting items and providing recommendations which have generated a total of $10k in additional revenue.
  • Provide outstanding customer service, receiving 96% in customer service feedback surveys,
  • Stock, replenish, and organize inventory with accuracy and efficiency, completing task 10% faster than average associates.
  • Creating an engaging shopping experience for our customer
  • Daily interaction and my degree of customer service gained customer who trusted my advice and services.

Online Tech Support

Briggs & Stratton
Tucker, GA
02.2020 - 02.2021
  • Provided thorough support and problem resolution for the company.
  • Built and maintain successful relationship with service providers, dealers,and consumers.
  • Managed, configured,and troubleshot all POS devices
  • Gathered daily and monthly reports for all technical incidents.
  • Lead a team of 5 technical support staff to deliver solutions to all the company technical issues.

Industrial Maintenance Technician

Flowers Bakery
Tucker, GA
03.2015 - 11.2019
  • review instructions, diagrams, and schematics for machinery in need of maintenance or repair.
  • Check parts and equipment inventories and request new orders as needed.
  • fixed electrical sensors, changed motors, unjammed belt, preventive maintenance.
  • Dismantle electrical machinery to replace faulty switches and electrical and mechanical system elements.

Education

Associate of Applied Science - HVAC Installation And Repair

Georgia Piedmont Technical College
Clarkston, GA
05.2017

Skills

  • Sales Development
  • Inventory Control
  • Payment Processing
  • Upselling
  • Relationship Building
  • Problem-Solving
  • Multi-Tasking Strength
  • Conflict Resolution
  • Teamwork and Collaboration
  • Complex Problem-Solving
  • POS System Operation
  • Verbal/Written Communication
  • Retail Store Operations
  • Problem-Solving Skills
  • Customer Service
  • Guest Relations
  • Cash Register Operation
  • Store Opening and Closing

Timeline

Sales Associate

European Style
02.2021 - Current

Online Tech Support

Briggs & Stratton
02.2020 - 02.2021

Industrial Maintenance Technician

Flowers Bakery
03.2015 - 11.2019

Associate of Applied Science - HVAC Installation And Repair

Georgia Piedmont Technical College

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Paul Mukendi