Paul Panzica
Austin,TX
Summary
With a proven track record at Dowling Logistics Inc, I excel in logistics management and problem-solving, driving route optimization and risk management to new heights. Recognized for enhancing customer service and safety procedures, my expertise led to significant operational improvements, embodying a confident approach to tackling complex challenges.
Overview
12
12
years of professional experience
Work History
Business Contact, and Route Supervisor
Dowling Logistics Inc
Kokomo, USA
02.2020 - Current
- Company Overview: Our Company is a contractor within Fedex that Owned Routes In Multiple Indiana Cities
- Managing 20+ Drivers, And their delivery route optimizations
- Added experience in Maintenance, Preventive Maintenance, and Risk Management
- Managed onboarding new hires
- Created, and managed 20+ routes everyday
- Handled Customer Disputes, (i.e missing packages, or delivery issues)
- Business Contact for Fedex (i.e Constantly Problem Solving, Handling issues over the phone, and Business related task)
- Did maintenance, and preventive maintenance on large size trucks, and vans(i.e oil changes, tires, brakes, and other minor problems)
- Kept Vehicles up to DOT Standards
- Our Company is a contractor within Fedex that Owned Routes In Multiple Indiana Cities
Sales, and Service Technician
Precision Garage Doors
Noblesville, USA
05.2019 - 02.2020
- Conducted Repairs on garage doors throughout all of Indianapolis, and the surrounding neighboring cities of Indy
- Major Accomplishment was a total sales revenue of upwards of over 4,000 U.S Dollars in a single day
- Experienced in personality profiling for enhanced communication with customers, and problems
- Conducted approaching customers, problem solving, technical repairs, sales, and handling payment in a variety of methods
- Maintained proper inventory of a company vehicle every day
- Certified Repair Technician for garage doors
- Maintained High Sales Averages
Volvo Coolant Repair Technician
Delphi Technologies
Kokomo, USA
01.2019 - 05.2019
- Progressed from Machine Operator to Technician within a short length of time
- Attention to detail at all times
- Able to Identify Problems on sight
- Recognized for Long-term Projects completed above expectations
- Eager, and always learning new systems, and areas within the factory
Marine Chief Cook
Sodexo Mess hall 411.
Camp Lejeune, USA
02.2016 - 12.2018
- Company Overview: (Marine Corps leading dining company)
- Progressed through the promotion from Cook on Watch to Chief Cook
- Evaluating customers’ needs, and provided service options to meet their requirements
- Collaborated with teams to discuss new information, and to strategize new plans to create the new task
- Fulfilled cook on watch duties including completing large meals for patrons, filing paperwork, directing a multi-focused, fast pace environment
- Over 48 hours in expert culinary foundation skills
- Certificate of Achievement for outstanding performance in the Marine Corps Food Service Programs
- (Marine Corps leading dining company)
Marine Terminal Representative
Marine Corps Air Station Futenma Passenger Terminal.
Okinawa, Japan
02.2015 - 02.2016
- Held higher responsibilities then expected with outstanding performance, and results
- Manifested over 20,000 customers, and supported critical events such as humanitarian relief, deployments, and fast paced vigorous Marine Corps training events
- Manifested customers aboard internationals flights, and local training areas
- Greeted customers and offered them assistance where possible
- Promoted from Representative to Crew Chief
- Multitasked between communicating between different air facilities, and handling customer needs
- Manifested, Weighed, and loaded Cargo onboard Aircraft
- Handled Hazardous Material, and ensured safety among passengers
Marine Air Traffic Controller
Marine Corps Air Station Futenma Air Traffic Control Tower.
Okinawa, Japan
12.2013 - 02.2015
- Made quick, logical, and accurate decision while handling multiple phone conversations between multiple highly professional facilities, progressed from Air traffic Controller Trainee to Air Traffic Controller with a certification in being a data controller
- Made timeless decisions while working in a high stress environment
- Multitasked between different facilities, communicated with employees on a consistent basis
- Communicated to aircraft professionally, and verbatim in order to ensure constant reliability, and safety
- Maintained, and constantly improved knowledge skills
Store Representative
Rural King
Logansport, USA
03.2013 - 11.2013
- Greeted customers with respect, and assisted where was needed
- Worked flexible hours, and voluntarily supported shifts where manpower was at a low
- Loaded heavy Products into customers vehicles, and operated equipment such as a forklift
- Presented, and recognized as Employee of the month
Education
high school diploma -
Maconaquah high school
Bunker hill, INLicense to control Aircraft -
NATTC
Pensacola, FLSkills
- Problem-solving
- Safety procedures
- Decision-making
- Performance monitoring
- Customer service
- Employee training
- Risk management
- Policy implementation
- Logistics management
- Cargo handling
- Route planning
- Vehicle maintenance
- Route optimization
- Service oriented
Relocation
San Marcos, TX
Accomplishments
- Employee of the Month
Timeline
Business Contact, and Route Supervisor
Dowling Logistics Inc
02.2020 - Current
Sales, and Service Technician
Precision Garage Doors
05.2019 - 02.2020
Volvo Coolant Repair Technician
Delphi Technologies
01.2019 - 05.2019
Marine Chief Cook
Sodexo Mess hall 411.
02.2016 - 12.2018
Marine Terminal Representative
Marine Corps Air Station Futenma Passenger Terminal.
02.2015 - 02.2016
Marine Air Traffic Controller
Marine Corps Air Station Futenma Air Traffic Control Tower.
12.2013 - 02.2015
Store Representative
Rural King
03.2013 - 11.2013
high school diploma -
Maconaquah high school
License to control Aircraft -
NATTC
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