Paul Rowe
white plains,STATE_US
Summary
Results-driven professional with extensive experience in the automotive service industry. Skilled in optimizing technician efficiency and developing training programs that foster teamwork and improve customer service. Committed to driving operational improvements and achieving high-performance standards.
Overview
25
25
years of professional experience
Work History
Parts and Service Director
Lakeshore Chrysler Jeep Dodge Ram
Seaford, DE
06.2024 - Current
- Oversaw parts inventory management and streamlined ordering processes.
- Coordinated service schedules to optimize technician efficiency and customer satisfaction.
- Implemented training sessions for staff on new service protocols and best practices.
- Analyzed service department performance metrics to identify areas for improvement.
Assistance Fixed Operation Director
Price Toyota
New Castle, DE
02.2023 - 06.2024
- Led strategic initiatives to enhance customer satisfaction and retention rates.
- Developed operational strategies to optimize inventory management and reduce overhead costs.
- Oversaw training programs for staff, fostering a culture of continuous improvement and professional development.
- Implemented performance metrics to evaluate sales team effectiveness and drive accountability.
Service Manager
Key Hyundai Genesis
Milford, CT
07.2022 - 02.2023
- Oversaw service department operations to ensure customer satisfaction and efficient workflow.
- Trained and mentored service team members, enhancing skills and teamwork.
- Implemented process improvements, reducing service turnaround times significantly.
- Coordinated service appointments, optimizing technician schedules for maximum efficiency.
Assistant Manager
Land Rover Range Rover Jaguar
Huntington, NY
01.2018 - 03.2021
- Led daily operations to optimize customer service and enhance team performance.
- Developed training programs to improve staff skills and product knowledge.
- Implemented inventory management systems to streamline stock control processes.
- Analyzed sales data to identify trends and inform strategic business decisions.
Lead Service Advisor
Classic Audi
Mount Vernon, NY
01.2016 - 12.2017
- Directed service operations, ensuring high customer satisfaction and timely issue resolution.
- Mentored team members in automotive service processes and customer interaction techniques.
- Analyzed service metrics to identify trends and implement process improvements.
- Collaborated with technicians to streamline workflow and enhance repair accuracy.
Assistant Manager
Eastchester Chrysler Jeep Dodge Ram
The Bronx, NY
01.2011 - 01.2016
- Coordinated marketing initiatives to increase brand awareness and drive sales growth.
- Oversaw compliance with company policies, ensuring adherence to industry standards.
- Mentored junior staff, fostering professional development and teamwork culture.
- Collaborated with cross-functional teams to enhance overall operational efficiency.
Service Advisor
CITY CADILLAC HUMMER BUICK GMC
Long Island City, NY
09.2001 - 11.2010
- Assisted customers in understanding service options and vehicle maintenance requirements.
- Coordinated service appointments, ensuring timely follow-ups and customer satisfaction.
- Streamlined workflow processes to enhance service department efficiency and reduce wait times.
- Trained junior staff on customer interaction protocols and service advisor best practices.
Education
High School Diploma -
JONATHAN GRANT
SPANISH TOWN 06-1991
Skills
- Scheduling and planning
- Vehicle diagnostics
- Sales support
- Warranty administration
- Employee evaluation
- Automotive industry
- Service operations
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Computer skills
Timeline
Parts and Service Director
Lakeshore Chrysler Jeep Dodge Ram
06.2024 - Current
Assistance Fixed Operation Director
Price Toyota
02.2023 - 06.2024
Service Manager
Key Hyundai Genesis
07.2022 - 02.2023
Assistant Manager
Land Rover Range Rover Jaguar
01.2018 - 03.2021
Lead Service Advisor
Classic Audi
01.2016 - 12.2017
Assistant Manager
Eastchester Chrysler Jeep Dodge Ram
01.2011 - 01.2016
Service Advisor
CITY CADILLAC HUMMER BUICK GMC
09.2001 - 11.2010
High School Diploma -
JONATHAN GRANT