PAUL SERRANO
San Antonio
Summary
Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes.
Overview
9
9
years of professional experience
Work History
CSR - Customer Service Representative
Conduent
San Antonio
05.2023 - 03.2025
- Dedicated customer service representative with a strong background in teams, Microsoft, and handling situations
- Excel at analyzing customer feedback, identifying areas for improvement, and implementing successful process enhancements
- Committed to leveraging technology and data-driven insights to drive customer satisfaction and operational efficiency
Home Health Care Aide
ASSIST MED
Galveston
06.2017 - 02.2023
- Medical assistant with 6+ years' experience
- Experience in both administrative and clinical duties and a true passion for comforting distressed patients
- Excited to provide health care as a Medical Assistant
Movie Clerk/ Cashier
Galveston Prime
Galveston
06.2016 - 11.2017
Education
High school diploma -
New Hope Academy
Galveston, TX06.2018
Some College (No Degree) -
Galveston College
Galveston, TXSkills
- Nursing home experience
- Computer Skills
- Customer Service
- Memory care
- Cashiering
- Senior care
- Conflict resolution
- Effective communication
- Time management
- Technical troubleshooting
- Customer consulting
- Refund management
- Multitasking and organization
- Documentation
- Typing proficiency
- Researching
- Calm demeanor
- Adaptability and flexibility
- Microsoft Office
- Complaint handling
- Call center experience
- Call escalation
Timeline
CSR - Customer Service Representative
Conduent
05.2023 - 03.2025
Home Health Care Aide
ASSIST MED
06.2017 - 02.2023
Movie Clerk/ Cashier
Galveston Prime
06.2016 - 11.2017
High school diploma -
New Hope Academy
Some College (No Degree) -
Galveston College