Paul Tronolone
Tonawanda,NY
Summary
Driven professional with a proven track record in customer service and sales expertise, notably at Northtown Automotive. Excelled in building rapport and enhancing customer satisfaction, significantly contributing to revenue growth. Skilled in problem-solving and relationship building, demonstrating a strong ability to manage high-stress situations through effective communication and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Sales Associate
Northtown Automotive
06.2017 - 05.2024
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Retail Sales Associate
AT&T
11.2014 - 06.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
General Studies
St Joseph's Collegiate Institute
Buffalo, NY06.2011
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Relationship Building
- Outgoing Personality
- Sales expertise
- Building rapport
- Client Account Management
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Customer Assistance
Timeline
Sales Associate
Northtown Automotive
06.2017 - 05.2024
Retail Sales Associate
AT&T
11.2014 - 06.2017
General Studies
St Joseph's Collegiate Institute
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