Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Paul Tronolone

Tonawanda,NY

Summary

Driven professional with a proven track record in customer service and sales expertise, notably at Northtown Automotive. Excelled in building rapport and enhancing customer satisfaction, significantly contributing to revenue growth. Skilled in problem-solving and relationship building, demonstrating a strong ability to manage high-stress situations through effective communication and interpersonal skills.

Overview

10
10
years of professional experience

Work History

Sales Associate

Northtown Automotive
06.2017 - 05.2024


  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Retail Sales Associate

AT&T
11.2014 - 06.2017
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Education

General Studies

St Joseph's Collegiate Institute
Buffalo, NY
06.2011

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Problem-Solving
  • Excellent people skills
  • Reliable and punctual
  • Goal-Oriented
  • Relationship Building
  • Outgoing Personality
  • Sales expertise
  • Building rapport
  • Client Account Management
  • Strong Communication and Interpersonal Skills
  • Attention to Detail
  • Customer Assistance

Timeline

Sales Associate

Northtown Automotive
06.2017 - 05.2024

Retail Sales Associate

AT&T
11.2014 - 06.2017

General Studies

St Joseph's Collegiate Institute
Paul Tronolone