Raguel Junior Sycin
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
6
6
years of professional experience
Work History
Sales Agent
Sirius XM
2022.02 - 2023.08
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Political Survey Agent
Collaborate
2020.10 - 2021.11
- Increased voter awareness by conducting thorough political surveys and gathering essential data.
- Improved survey strategies for better data collection and communication with respondents.
- Conducted in-depth interviews with potential voters to gauge their political preferences and opinions.
- Managed a high volume of daily calls while maintaining professionalism and positive interactions with respondents.
Customer Service Representative
Arise Virtual Solutions Inc.
2018.07 - 2020.09
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Sales Representative
Pizza Hut
2017.11 - 2018.05
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
Education
Freedom Academy
Brooklyn, NYSkills
- Customer Assistance
- Call Control
- Multitasking capabilities
- Adaptability to change
- Active listening
- Product knowledge
- Customer service
Timeline
Sales Agent
Sirius XM
2022.02 - 2023.08
Political Survey Agent
Collaborate
2020.10 - 2021.11
Customer Service Representative
Arise Virtual Solutions Inc.
2018.07 - 2020.09
Customer Service Sales Representative
Pizza Hut
2017.11 - 2018.05
Freedom Academy
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