Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Paula Bogan

Shreveport,LA

Summary

Dynamic sales professional with a proven track record at Kay's Jewelry Store, excelling in customer service and problem-solving. Leveraged teamwork and collaboration to enhance store efficiency and customer satisfaction. Skilled in cash handling and inventory management, consistently achieving sales goals and fostering repeat business through exceptional relationship-building.

Diligent [Desired Position] with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sales Associate

Kay's Jewelry Store
09.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Cashier

Target
11.2019 - 08.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Shipping Forklift Operator Assembly Line

UPS Freight
01.2009 - 09.2018
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Adhered to company policies and procedures related to inventory management, shipping protocols, and workplace safety.
  • Coordinated with other operators during peak periods, ensuring smooth workflow even under increased workload pressure.
  • Managed incoming shipments by verifying the accuracy of documentation against physical items received.

Education

Bachelor of Science -

General Studies

Huntington
Shreveport, LA
05-1989

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented

Accomplishments

  • Exceeded monthly quota [number] times.
  • Awarded “Employee of the Month” in [year].

Certification

  • [Area of certification] Training - [Timeframe]

Languages

English
Full Professional

Interests

  • I enjoy helping others and giving back to the community

Timeline

Sales Associate

Kay's Jewelry Store
09.2023 - Current

Cashier

Target
11.2019 - 08.2025

Shipping Forklift Operator Assembly Line

UPS Freight
01.2009 - 09.2018

Bachelor of Science -

General Studies

Huntington

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Paula Bogan