Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula Burolla

Hampshire

Summary

Detail oriented Insurance professional with 10+ years of experience in professional and management lines, including admitted and surplus policies . Skilled in managing a renewal book while also handling new business submissions. Substantial experience in customer relations, interpersonal skills and critical thinking. Proven ability to enhance operational efficiencies and provide training and mentoring to new employees.

Overview

18
18
years of professional experience

Work History

Associate Broker

Towerstone
08.2016 - 01.2025
  • Maintained a renewal book of business of approximately 70 policies per month while also handling around 10 new business submissions with a renewal retention rate higher than 90%. Supported broker to achieve 15% or higher new business binders monthly.
  • Steered agents to additional coverages while delivering quotes, negotiating terms and premiums, and preparing finalized quotes, binders and invoices.
  • Drove team efficiency by initiating renewal tracking system and master marketing database; spearheaded updates to online forms library. Developed a job training manual for all broker related activities and provided training and mentoring support to all new hires.
  • Orchestrated collection of claims information from agents and carriers; facilitated all claims related communications.
  • Engaged in industry networking and stayed informed of marketplace changes.

Technical Assisstant

Towerstone
01.2014 - 08.2016
  • Oversaw daily account servicing and advisement needs, including agent inquiries, resolving coverage and premium discrepancy issues, maintaining account information, and processing endorsements, certificates of insurance and loss runs.
  • Delivered all polices to agents by checking policies against binders and applying surplus lines regulations for various states.
  • Enhanced client satisfaction by providing exceptional customer service and handling inquiries promptly.

Regulatory Specialist

Elekta, Inc.
02.2007 - 10.2010
  • Established a strong culture of compliance throughout the organization by promoting awareness and accountability at all levels and conducting company audits.
  • Enhanced regulatory compliance by developing and implementing robust policies and procedures and ensuring prompt updates to online QA database.
  • Created, tracked and submitted reports to the FDA concerning patient treatments involving radiological medical devices.
  • Continuously monitored and maintained all state agreements with the Nuclear Regulatory Commission.
  • Produced confidential reports of product incidents in the company tracking database, continuously monitored progress, and proactively provided ongoing status updated of cases.
  • Delivered training to incoming personnel to ensure compliance with FDA standards.

Education

Bachelor of Arts - Architecture

Northern Illinois University
Dekalb, IL
12-1991

Skills

  • Strong negotiation skills
  • Time management mastery
  • EPIC, AIM, ImageRight
  • Communication
  • Customer Relations
  • Critical thinking
  • Data Analysis
  • Mentoring and training
  • MS Office (Word, Excel, Access, Powerpoint, Teams, Outlook)
  • Fast learner

Timeline

Associate Broker

Towerstone
08.2016 - 01.2025

Technical Assisstant

Towerstone
01.2014 - 08.2016

Regulatory Specialist

Elekta, Inc.
02.2007 - 10.2010

Bachelor of Arts - Architecture

Northern Illinois University

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Paula Burolla