Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Paula Davila Arcos

Cortlandt Manor

Overview

3
3
years of professional experience

Work History

Server Shift Leader

Carvel Ice Cream Store
07.2022 - Current
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Maintained clean and organized area to create pleasant and welcoming atmosphere for customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Workshop Facilitator

Adelante Student Voices
10.2022 - Current
  • Planned and facilitated workshops employing varied methods to maximize attendance and awareness.
  • Educated young people about strategies for driving discussions and promoting social changes in their communities.
  • Facilitated dialogue between participants, family and co-facilitators to ensure quality events and results.

President of Youth Lead Organization

Adelante Student Voices
11.2023 - Current
  • Facilitated community outreach to increase participation and support.
  • Represented organization at conferences and events.
  • Identified areas in need of improvement and implemented solutions.

Waitress Supervisor

Calabria Pizza & Pasta
04.2021 - 05.2022
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.

Education

Associate of Arts - Social Sciences

SUNY Westchester Community College Honors
Valhalla, NY
05.2024

Skills

  • Customer Relations
  • Translation
  • Digital editing
  • Efficiency

Accomplishments


  • New York Immigration Coalition's Member Congress - January 2023

    • - As NYIC partners organization we came together to build a statewide advocacy strategy, lobby representatives and engage in professional development and networking activities in support of immigrant and refugee communities.


  • School of Unity and Liberation Training - April 2023

    • - Attended a three day training in the Bronx for community organizers were we learned about the groundwork of strong social movements and new skills/analysis that are required to build collective power and win systematic change.


  • United We Dream UndocuSummit - October 2023

    • - Attended a four day summit in New Mexico where my skills as an organizer was fortified while I gained knowledge in community building, youth vote, building local power and immigrant rights.

Timeline

President of Youth Lead Organization

Adelante Student Voices
11.2023 - Current

Workshop Facilitator

Adelante Student Voices
10.2022 - Current

Server Shift Leader

Carvel Ice Cream Store
07.2022 - Current

Waitress Supervisor

Calabria Pizza & Pasta
04.2021 - 05.2022

Associate of Arts - Social Sciences

SUNY Westchester Community College Honors

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Paula Davila Arcos