Paula Decesare
MCHENRY,IL
Summary
Detail-oriented professional specializing in customer account management and complaint resolution. Demonstrated ability to enhance customer satisfaction through effective communication and rigorous quality control measures. Proven success in maintaining high standards of service and resolving issues promptly.
Overview
1
1
Certification
Work History
Customer Service Representative
affordable Embroidery And Monogramming
Crystal Lake, IL
2020 - 2026
- Processed orders and managed customer accounts efficiently.
- Assisted customers with inquiries about embroidery and monogramming services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided top quality control and eliminated downtime to maximize revenue.
Office Associate
D.Schultz Trucking
Crystal Lake, IL
2009 - 2025
- Managed daily office operations and ensured efficient workflow.
- Coordinated schedules and appointments for executive team members.
- Processed invoices and maintained accurate financial records.
- Answered telephone inquiries from customers and vendors regarding office operations.
- Resolved customer complaints via phone or email in a professional manner.
- Organized filing system for documents such as invoices, contracts, and reports.
- Updated financial, customer, and business records in company databases.
- Facilitated communication within the office and with external partners.
School Bus Driver
School District 47&155
Crystal Lake, IL
07.2000 - 2016
- Operated school bus safely for student transport across district routes.
- Conducted pre-trip inspections to ensure bus functionality and safety compliance.
- Maintained a clean and organized bus environment for students and staff.
- Communicated effectively with parents regarding schedules and student behavior.
- Assisted students with boarding and disembarking, ensuring their safety.
- Followed all traffic laws and district policies during daily operations.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Used navigation equipment and two-way radio while remaining focused on safety.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
- Performed work assignments according to instructions received.
- Read maps and followed written or verbal driving directions.
Machine Operator And Quality Control
Covidien
Crystal Lake, IL
2007 - 2011
- Operated machinery to manufacture medical supplies efficiently.
- Conducted quality checks on products to ensure compliance with standards.
- Collaborated with team members to improve workflow processes effectively.
- Observe machine operations to detect any problems or defects in the finished product.
- Inspect finished workpieces to ensure conformance with specifications.
- Record production information such as quantities produced and materials used on daily logs.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Started up, shut down and checked water and wastewater treatment processes.
- Interpreted results of process control analysis and made adjustments to optimize plant performance.
Machine Operator
Sage Products
Cary, Illinois
1998 - 2003
- Operated machinery to produce medical products efficiently.
- Maintained equipment to ensure optimal performance and safety standards.
- Monitored production line for quality control and compliance with specifications.
- Collaborated with team members to streamline workflow processes.
- Documented production data accurately for reporting and analysis.
- Documented and recorded critical metrics in database related to pressure, temperature, level and flow data to maintain and update accurate repair logs.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Monitored and observed production line to watch for pile-ups and jams.
- Observe machine operations to detect any problems or defects in the finished product.
- Conducted routine inspections of materials before production runs.
Education
High School Diploma -
Crystal Lake Central High School
Crystal Lake, IL01-1994
Skills
- Order processing
- Customer account management
- Quality control
- Complaint resolution
- Product knowledge
- Customer relationship management
- Account management
- Inbound and outbound calling
- Record keeping strengths
- Follow-up skills
- Multi-task management
- Service up selling
- Office equipment proficiency
- Sales closing
- Data entry
- Report transcription
- Customer relations
- Multi-line telephone operations
- Opening and closing accounts
- Email management
- Document control
- Verbal and written communication
Certification
CDL
Affiliations
Volunteer,Motorcycle Ridding, Camping,Walking my 2 little dogs,exercise at the Gym
Timeline
School Bus Driver
School District 47&155
07.2000 - 2016
Customer Service Representative
affordable Embroidery And Monogramming
2020 - 2026
Office Associate
D.Schultz Trucking
2009 - 2025
Machine Operator And Quality Control
Covidien
2007 - 2011
Machine Operator
Sage Products
1998 - 2003
High School Diploma -
Crystal Lake Central High School