- I participate in low-impact exercises to strengthen core muscles
- Hot Hula
- Commit Sculpt
- Getting involved in local advocacy groups to promote positive change in the community
- Advocacy Campaigns
- Homelessness Outreach
Paula Garrett
Phoenix,USA
Summary
Reliable and enthusiastic Administrative Assistant offering eight years of experience in efficient front desk management. Accustomed to balancing high-volume inquires with administrative needs for members and staff.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 15 years of relevant work experience to your team.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Phoenix Children's Hospital
01.2024 - Current
- Facilitated patient check-in processes, ensuring accurate information collection and verification.
- Managed insurance verification procedures to streamline patient access and minimize delays.
- Coordinated appointment scheduling across multiple departments to enhance patient flow and service efficiency.
- Assisted patients with inquiries regarding services, fostering a positive customer experience.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Greeted and assisted patients with check-in procedures.
Operations and Life Skills Director
YHF - Yvette's Hope Foundation
03.2023 - 11.2024
- Develop a plan of care including goals and anticipated outcomes.
- Participate in and support safety meetings, training, and goals.
- Perform outreach in varying communities around the state.
- Identify and address the psychosocial needs of the patient and family.
- Coordinate completion of the quarterly evaluation with the task supervisors.
- Submit reports and review reports or problems with the manager.
- Assist with outreach in the community for new client referrals.
- Handle stressful and emergencies in a calm, professional manner.
- In summary, the Director manages all activities involving outpatient referrals from the initial call through completing treatment plans, coordinating caseloads, developing and managing the outpatient staff, and marketing the program.
Director of Entrepreneurs
Hustle PHX
07.2022 - 03.2023
- Facilitate and advise entrepreneurs regarding business strategy for launching their business.
- Assist with Marketing and Branding
- Public Speaking
- Money Management
- Creating a Business Plan
Administrative Assistant
AZ DPS
08.2016 - 04.2022
- Process applications for the Arizona Clearance Cards daily as well as perform extensive research on criminal history obtained through the submission of fingerprints.
- Maintain secure and confidential information through processes implemented by the department and the FBI.
- Basic office procedures
- Application entry for clearance cards
Phlebotomist
LabCorp
05.2012 - 08.2016
- Obtain samples through venipuncture, prepare specimens for transport to the main laboratory facility, and prepare them for testing at reference labs.
- Prep and prepare employment drug screens and paternity testing
- Data Entry, answering multi-line phone system
Phlebotomist
Banner Health
09.2010 - 05.2012
- Obtain samples through venipuncture and prepare specimens for laboratory in-house testing as well as prepare them for testing at reference labs outside of Banner
- Obtain and prepare pre-employment drug screens and paternity testing while maintaining chain of custody
- Data Entry, answering multi-line phone system
- Compliance with OSHA, Banner, and HIPAA requirements
Dietary Assistant
Provincial House
09.2009 - 09.2010
- Prepare meals for patients
- Meal prep for next meal service
- Maintain OSHA standards
Phlebotomist/Courier
Dr's Hospital
06.2008 - 08.2009
- Pickup and transport specimens from satellite offices to the laboratory
- Prepare specimens for testing within the hospital and reference labs
- Perform venipuncture within the hospital and off-site
- Maintain HIPAA and OSHA standards
- Additional training for venipuncture
Front Desk Receptionist/Medical Assistant
West Augusta Family Practice
04.2007 - 08.2009
- Phone triage
- Schedule patients for surgery and post-surgery follow-up
- Assist the provider with basic office procedures such as suture and drainage removals, wound debridement, and gynecological procedures
- Maintain office supplies and surgery schedules at both locations.
- Light office billing
Medical Assistant/Phlebotomist
Mid-Michigan Physicians
01.2004 - 01.2007
- Phone triage for patients
- Maintain and prepare patient charts
- Obtain prior authorizations for patient further treatment
- Assist providers with maintaining and regulating proper Coumadin levels
- Utilize messaging service
- Prepare patients for appointments
Phlebotomist
Ingham Regional Medical Center
03.2001 - 01.2004
- Obtain samples through venipuncture, prepare specimens for transport to the main laboratory facility, and prepare them for testing at reference labs.
- Prep and prepare employment drug screens and paternity testing
- Pickup and transport specimens as required
Health Unit Coordinator (HUC)
Sparrow Health System
09.1998 - 02.2001
- Answer phone
- Assist surgeons with patient orders
- Maintain physician on-call schedule
- Maintain Cardiac Surgery Unit supplies
- Update all orders and prescriptions in system
Education
Healthcare Administration
05-2027
Skills
- Registration management
- Patient identity verification
- Patient check-in
- Eligibility determination
- Conflict resolution
- Multitasking and organization
- Team leadership
- Payment processing
- Insurance verification
- Patient education
- Fee collection
- Policy understanding
- Relationship building
Accomplishments
Collaborated with a team of members in the development of LupiDiva. A non profit organization which educates, advocates and support those living with Lupus.
Affiliations
- Toastmasters
- Lupus Foundation of America
- Lupus Society of Illinois
- Gamma Pi Rho Lupus Sorority
Certification
- Certified Phlebotomy Technician
- CPR Certification December 2023 to Present
- Driver's License September 2012 to March 2032
Interests
Timeline
Patient Access Representative - Phoenix Children's Hospital
01.2024 - Current
Operations and Life Skills Director - YHF - Yvette's Hope Foundation
03.2023 - 11.2024
Director of Entrepreneurs - Hustle PHX
07.2022 - 03.2023
Administrative Assistant - AZ DPS
08.2016 - 04.2022
Phlebotomist - LabCorp
05.2012 - 08.2016
Phlebotomist - Banner Health
09.2010 - 05.2012
Dietary Assistant - Provincial House
09.2009 - 09.2010
Phlebotomist/Courier - Dr's Hospital
06.2008 - 08.2009
Front Desk Receptionist/Medical Assistant - West Augusta Family Practice
04.2007 - 08.2009
Medical Assistant/Phlebotomist - Mid-Michigan Physicians
01.2004 - 01.2007
Phlebotomist - Ingham Regional Medical Center
03.2001 - 01.2004
Health Unit Coordinator (HUC) - Sparrow Health System
09.1998 - 02.2001
Maricopa Community Colleges, Mesa Community College - , Healthcare Administration
Community Engagement and Advocacy
- Community Cleanup
- Fundraising Events
- Youth mentor, providing guidance and support to empower the next generation of leaders.
- Offering time and support to shelters for the homeless, women, and animals.
- Getting involved in local advocacy groups to promote positive change in the community.