Paula Gomez
Los Angeles,CA
Summary
Customer-focused professional with extensive experience in hospitality and fitness industries. Demonstrated success in delivering exceptional service and managing front desk operations while fostering a welcoming environment. Proficient in multitasking, communication, and problem-solving within fast-paced, team-oriented settings. Dedicated to enhancing client experiences and cultivating long-term relationships.
Overview
14
14
years of professional experience
Work History
Server
Casa Ipanema
Los Angeles, CA
02.2025 - Current
- Delivered attentive service to guests in high-volume restaurant environment.
- Accurately took food and beverage orders and relayed them using POS systems.
- Promptly delivered food and drinks while ensuring quality and presentation standards.
- Built rapport with guests, addressed menu inquiries, and provided recommendations.
- Resolved customer concerns professionally to maintain guest satisfaction.
- Maintained clean and organized dining area while adhering to health guidelines.
- Collaborated with team members and management to enhance operational efficiency during peak hours.
Full Time Parent
Home Daycare
Los Angeles, CA
02.2021 - Current
- Oversaw day-to-day household operations, including budgeting, scheduling, and meal planning.
- Coordinated educational and extracurricular activities, enhancing learning and personal development.
- Maintained a structured home environment while balancing multiple priorities effectively.
- Developed strong multitasking and time management skills in a fast-paced setting.
Server
Duffy's Sports Grill
West Palm Beach, FL
07.2011 - 03.2020
- Provided prompt, friendly customer service in a fast-paced sports bar environment.
- Processed food and beverage orders accurately using POS systems.
- Maintained cleanliness and organization of dining area, including table resets.
- Communicated with kitchen and bar staff to ensure timely order fulfillment.
- Assisted with opening and closing duties, including inventory checks and preparation work.
- Resolved guest concerns professionally to enhance dining experience.
- Promoted weekly specials and loyalty programs to increase customer engagement.
Receptionist
LA Fitness
Wellington, FL
06.2014 - 08.2015
- Created a welcoming atmosphere by greeting members and guests professionally.
- Verified account status using membership software during member check-ins.
- Scheduled appointments and managed calls, providing accurate service information.
- Maintained front desk and lobby cleanliness and organization.
- Assisted with member sign-ups and resolved billing issues efficiently.
- Promoted gym programs and personal training packages to potential members.
- Enforced facility policies to ensure safety and respect for all patrons.
Education
Associate of Arts - Marketing
Florida International University
Miami, FL05-2016
Skills
- Interpersonal and communication skills
- Guest interaction and management
- Phone and email correspondence
- Check-in and sign-up coordination
- Membership promotion and package sales
- Task prioritization and front desk management
Timeline
Server
Casa Ipanema
02.2025 - Current
Full Time Parent
Home Daycare
02.2021 - Current
Receptionist
LA Fitness
06.2014 - 08.2015
Server
Duffy's Sports Grill
07.2011 - 03.2020
Associate of Arts - Marketing
Florida International University