Paula Handy
Randy Marion CDJR Wilkesboro
Taylorsville,NC
6
years of professional experience
Adaptable professional with experience in internet sales and patient coordination. Brings strong team leadership, organized scheduling, and relationship-building skills to every role. Effective in managing sensitive details, coordinating follow-ups, and supporting efficient service delivery.
Work History
Internet Sales Manager
3 Years 7 Months- Managed internet leads, responding promptly to customer inquiries across email, phone, and text channels.
- Qualified prospects, matched vehicle options to buyer needs, and guided customers through the sales process.
- Used CRM tools to track follow-ups, update lead status, and maintain accurate customer records.
- Scheduled appointments, coordinated test drives, and ensured seamless handoff to sales staff.
- Presented vehicle features, pricing details, and financing options with clear, customer-focused communication.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
Patient Care Coordinator
2 Years 9 Months- Communicated with patients, families, and interdisciplinary staff to align care plans and service needs.
- Coordinated hospice admissions, referrals, and patient scheduling to support timely care transitions.
- Scheduled visits and coordinated provider calendars to maintain efficient daily workflows.
- Tracked documentation accuracy for intake, eligibility, and ongoing patient records.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
Education
Business of Administration - OFFICE ADMINISTRATION
Skills
Online sales techniques
E-commerce strategies
Lead conversion tactics
CRM expertise
Market analysis
Pricing strategy
Customer engagement
Project management
Team leadership qualities
Negotiation
Product branding
Brand positioning
Accomplishments
- Supervised team of 12 staff members.
Timeline
Internet Sales Manager
Randy Marion CDJR Wilkesboro
03.2023 - CurrentRead More
Patient Care Coordinator
Wake Forest Home Hospice of Wilkes
06.2020 - 03.2023Read More
Surry Community College
Business of Administration from OFFICE ADMINISTRATION
Read More