Paula Herrera
Summary
Compassionate and bilingual Customer Service, Administrative, and Childcare Professional with over three years of customer service experience, nearly two years of childcare experience, and administrative experience providing front desk support, appointment scheduling, client communication, and customer relations. Currently pursuing an Early Childhood Education degree. Highly organized, dependable, and passionate about creating positive experiences for both children and clients. Seeking opportunities in childcare, daycare, preschool, front desk, administrative support, or customer service where I can contribute my skills and continue to grow professionally.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Childcare Provider
Prívate Family
Quito, Ecuador
01.2019 - 12.2020
- Provided daily care for infants and young children in a safe, nurturing, and engaging environment.
- Planned educational and recreational activities appropriate for each child’s age and development.
- Assisted with feeding, diaper changing, dressing, hygiene, and daily routines.
- Monitored children’s safety during indoor and outdoor activities.
- Encouraged positive behavior, social interaction, and emotional development.
- Maintained open communication with parents regarding children’s daily progress and well-being.
Customer Service Representative
Domino's Pizza
Gaithersburg, Maryland
03.2022 - 03.2025
- Delivered exceptional customer service in a high-volume environment.
- Managed cash and card transactions, ensuring accuracy and customer satisfaction.
- Assisted customers by phone and in person, resolving inquiries and enhancing overall experience.
- Scheduled future orders and addressed customer inquiries, improving service efficiency.
- Balanced cash drawers and maintained accurate records.
- Worked efficiently in a fast-paced team environment.
Finance Representative
Primerica
Gaithersburg, Maryland
02.2024 - 08.2024
- Provided front desk and administrative support in professional office environment.
- Scheduled and confirmed client appointments while maintaining organized calendars.
- Answered phone calls, responded to emails, and welcomed clients professionally.
- Assisted clients with insurance applications and required documentation.
- Maintained confidential client records with accuracy and attention to detail.
- Followed up with clients regarding appointments and application status.
- Recruited and trained new representatives.
- Built strong client relationships through exceptional customer service and effective communication.
Education
Early Childhood Special Education
Hagerstown Community College
Hagerstown, MD 09.2023 - 08.2026
High School Diploma -
Colonel Zadok Magruder High School
Skills
- Customer Service
- Childcare
- Early Childhood Care
- Front Desk Support
- Administrative Support
- Appointment Scheduling
- Data Entry
- Parent Communication
- Client Relations
- Cash Handling
- Problem Solving
- Time Management
- Multitasking
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Google Workspace
- Google Docs
- Google Sheets
- Microsoft Teams
- Zoom
- Canva
Languages
- English
- Spanish
Timeline
Finance Representative
Primerica
02.2024 - 08.2024
Early Childhood Special Education
Hagerstown Community College
09.2023 - 08.2026
Customer Service Representative
Domino's Pizza
03.2022 - 03.2025
Childcare Provider
Prívate Family
01.2019 - 12.2020
High School Diploma -
Colonel Zadok Magruder High School