Paula Laureano-Medina
Lynnwood,WA
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Costco
10.2022 - Current
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier Team Lead
American Eagle Outfiters
11.2020 - 02.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Nursing
Seattle Pacific University
Seattle, WANursing
Shoreline Community College
Seattle, WAHigh School Diploma -
Edmonds Woodway High School
Edmonds, WA06-2021
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Conflict resolution
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Languages
English
Spanish
Timeline
Cashier
Costco
10.2022 - Current
Cashier Team Lead
American Eagle Outfiters
11.2020 - 02.2023
Nursing
Seattle Pacific University
Nursing
Shoreline Community College
High School Diploma -
Edmonds Woodway High School
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