Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula Ludwig

Jacksonville

Summary

Dynamic educator with a proven track record at Duval County Schools, excelling in classroom management and relationship building. Enhanced student engagement through innovative lesson planning and mentoring new teachers. Leveraged critical thinking to guide students through the college application process, significantly increasing acceptance rates into first-choice institutions.

Professional with significant expertise in customer service within insurance industry. Proven ability to handle complex inquiries, resolve issues efficiently, and provide clear, accurate information. Strong focus on collaboration and achieving results, adapting seamlessly to changing demands. Skilled in policy management, claims processing, and maintaining high levels of customer satisfaction. Reliable team player with excellent communication and problem-solving abilities.

Overview

13
13
years of professional experience

Work History

Teacher

Duval County Schools
06.2022 - 06.2025
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Teacher

Bibb County Public Schools
01.2018 - 06.2021
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
  • Guided students through college application process, increasing number of students accepted into their first-choice institutions.

Insurance Customer Service Representative

Dunwoody Insurance
01.2012 - 01.2016
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.
  • Documented customer interactions and transactions for accurate, up-to-date records.

Education

Bachelor of Arts - Social Sciences Education

Ashford University
San Diego, CA
05-2012

Skills

  • Classroom management
  • Relationship building
  • Critical thinking
  • Lesson planning
  • Organization
  • Complaint handling
  • Client education
  • Insurance terminology
  • Customer service
  • Active listening

Timeline

Teacher

Duval County Schools
06.2022 - 06.2025

Teacher

Bibb County Public Schools
01.2018 - 06.2021

Insurance Customer Service Representative

Dunwoody Insurance
01.2012 - 01.2016

Bachelor of Arts - Social Sciences Education

Ashford University

Similar Profiles

CREATE PROFILE