Paula Lynde
Littleton,CO
Summary
Obtain management position that utilizes my knowledge and skills of managing and coordinating automotive service and product purchasing in a prompt and timely manner. Passionate about providing excellent customer service to all clients. Be a part of an inviting and positive team.
Overview
16
16
years of professional experience
Work History
Service Advisor
Schomp BMW
Highlands Ranch, CO
01.2024 - 05.2024
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty..
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Service Advisor
Sioux Falls Ford & Lincoln
Sioux Falls, SD
09.2023 - 11.2023
Service Advisor
Dolan Lexus
Reno, NV
08.2022 - 08.2023
Service Advisor (2017 to 2022)
Bill Pearce Motors
Reno, NV
08.2014 - 08.2022
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution..
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness..
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and backed up other customer service managers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Detail Manager and PDR Technician (2014-2017)
Bill Pearce Motors
Reno, NV
08.2014 - 08.2017
- Oversaw scheduling of appointments, maximizing efficiency by allocating appropriate resources to each job based on complexity and time requirements
- Managed team of 4 personnel focused on providing expert detailing services to internal and external customers.
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Inspected finished work to verify employee compliance with detailing standards.
- Streamlined workflow for detail team members, resulting in increased productivity and timely project completion.
- Assisted sales representatives in creating custom detailing packages tailored specifically to individual.
- Maintained an organized workspace, ensuring all tools were easily accessible for efficient task completion.
- Maintained detailed records of completed jobs and services provided for accurate invoicing and future reference.
- Improved customer satisfaction by efficiently repairing dents and minor damages on vehicles.
- Conducted thorough vehicle inspections before repair work commenced, ensuring accurate damage assessment.
- Achieved timely completion of projects by efficiently managing resources and meeting strict deadlines.
- Enhanced repair quality by utilizing specialized PDR tools and techniques.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Reassembled and replaced parts to complete body repairs.
- Inspected vehicles to identify and document repair needs.
- Inspected new parts and areas of repair to verify correctness and quality.
- Applied finishing techniques to enhance quality and appearance of repairs.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
- Promoted company values such as integrity, professionalism, and commitment to excellence within daily operations.
Paintless Dent Removal / Paint & Body Tech
Vern Eide Motorcars Reconditioning
Sioux Falls, SD
02.2012 - 06.2014
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Maintained compliance with regulatory standards and safety requirements.
- Streamlined repair processes through effective communication between team members and management staff.
- Filled, sanded and smoothed surfaces to prepare for painting.
Prepared surfaces for priming, painting and refinishing. - Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.
- Applied primers, sealers and other materials prior to painting.
- Inspected completed repairs for accuracy, quality and safety.
- Replaced glass, headlights and other lighting and electrical components.
- Examined vehicles to determine extent of damage and repairs required.
Installed interior and exterior trim, including moldings and emblems. - Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
Pharmacy Tech Apprentice and Photo Specialist
Walgreens
Sioux Falls, SD
08.2008 - 05.2013
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Assist pharmacist in performance of other pharmacy department duties in accordance with company policy and procedures.
- Obtain patient and drug information.
- Fill prescriptions by retrieving counting and pouring pharmaceutical drugs verifying medicine is correct and check for possible drug interactions.
- Report prescription errors immediately.
- Inventory management activities, ordering unpacking, checking and sorting RX shipments.
- Maintains knowledge of company, asset protection, techniques file claims for warehouse, overages shortages, order errors, damaged goods.
- Performed opening and closing procedures to keep operations running smoothly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply..
- Accepted and completed in-person and online orders for photographs and photo merchandise.
- Provided high level of assistance to customers regarding special photo projects.
- Processed and handled film, negatives and prints in accordance with quality standards.
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
- Ensured proper equipment maintenance for optimal performance and minimized downtime due to technical issues.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches
- Changed water and air filters on photo equipment to keep equipment in optimum condition.
- Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.
Painter/General Laborer
Wilson Trailer Sales
Lennox
08.2011 - 01.2012
- Delivered high-quality painting services on time.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Streamlined the painting process with efficient use of tools and equipment, reducing project costs.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Safely operated lifts, scaffolding, and ladders to complete large-scale jobs efficiently.
Education
Associates - Collision Repair & Refinish Technology
Southeast Technical Institute
Sioux Falls, SD05.2011
Attended - General Education Courses
University Center SDSU
Sioux Falls, SDAttended - General Education Courses
Minnesota State University
Mankato, MNHigh School Degree -
Canton High School
Canton, SD12.2006
Skills
- Strong Work Ethic
- Customer Service
- Excellent Communication
- Computer Skill's
- Supervisory Experience
- Attention to Detail
- Multitasking and Organization
- Teamwork and Collaboration
Timeline
Service Advisor
Schomp BMW
01.2024 - 05.2024
Service Advisor
Sioux Falls Ford & Lincoln
09.2023 - 11.2023
Service Advisor
Dolan Lexus
08.2022 - 08.2023
Service Advisor (2017 to 2022)
Bill Pearce Motors
08.2014 - 08.2022
Detail Manager and PDR Technician (2014-2017)
Bill Pearce Motors
08.2014 - 08.2017
Paintless Dent Removal / Paint & Body Tech
Vern Eide Motorcars Reconditioning
02.2012 - 06.2014
Painter/General Laborer
Wilson Trailer Sales
08.2011 - 01.2012
Pharmacy Tech Apprentice and Photo Specialist
Walgreens
08.2008 - 05.2013
Associates - Collision Repair & Refinish Technology
Southeast Technical Institute
Attended - General Education Courses
University Center SDSU
Attended - General Education Courses
Minnesota State University
High School Degree -
Canton High School