Paula Mercado
Marysville,OH
Overview
1
1
year of professional experience
Work History
Costumer Service
Med Care Medical Center
Miami, FL
03.2023 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Shop Seller
Bath & Body Works
Miami, FL
06.2022 - 11.2022
- Checked incoming orders and organized new stock.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Organized shelves to remove slow moving items and add new merchandise.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Remained calm and composed in tense situations involving angry or upset customers.
- Managed efficient cash register operations.
Education
La Belle
Miami, FL06.2023
Marie Poussepin
Barranquilla 12.2019
Skills
- Retail Sales Customer Service
- Senior Leadership Support
- Business Development Understanding
- Report Transcription
- Customer Relations
- Active Listening
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Costumer Service
Med Care Medical Center
03.2023 - 07.2023
Shop Seller
Bath & Body Works
06.2022 - 11.2022
La Belle
Marie Poussepin