Paula Ojeda
Fairview,NJ
Summary
Dedicated restaurant professional with proven skills in customer service, cash handling, and conflict resolution. Committed to creating a warm guest experience while efficiently managing reservations and dining room operations.
Friendly and welcoming, with keen ability to create positive and inviting atmosphere. Possesses strong communication skills and knack for efficiently managing reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Hostess
Spirit Restaurant and Bar
03.2025 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Managed reservations efficiently, optimizing seating arrangements to enhance guest experience.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Handled customer inquiries and complaints, providing timely resolutions to enhance satisfaction.
- Took initial drink orders and relayed information to wait or bar staff.
- Opened and closed seating sections according to volume of guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered phone calls to take orders, give information and document reservations.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Barista-Cashier
Hide and Sweet Bakery
08.2025 - 01.2026
- Crafted high-quality espresso beverages and specialty drinks with attention to customer preferences.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Provided exceptional customer service, fostering positive relationships and repeat business.
- Handled cash transactions accurately and efficiently, balancing registers at the end of shifts.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Packaged bagels, muffins and other food items for customer purchase.
- Collaborated with team members to streamline daily operations and improve service speed.
Education
Associate of Science - Developmental Psychology
Bergen Community College
Paramus, NJ01-2027
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Cash handling
- Reservation planning
- Dining room management
- Take-out service
Certification
High School Diploma
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista-Cashier
Hide and Sweet Bakery
08.2025 - 01.2026
Restaurant Hostess
Spirit Restaurant and Bar
03.2025 - Current
Associate of Science - Developmental Psychology
Bergen Community College