Paula Pedigo
Senath,MO
Summary
Adept at leveraging call center experience and exceptional customer focus, I significantly enhanced customer satisfaction at Unico Bank by streamlining service delivery and complaint handling. Skilled in CRM software, my background includes a strong blend of technical proficiency and interpersonal acumen, ensuring high-quality customer relations and service.
Overview
2021
2021
years of professional experience
Work History
CSR
Unico Bank
- Delivered prompt service to prioritize customer needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
CSR
SparkLight
09.2008 - 04.2020
Worked front desk to help customers, answered phone, took payments, worked equipment..
Teller
Southern Bank
04.2005 - 09.2008
Teller- cashed checks, took in money, gave out money.
CSR
Wayne Chiropractic
09.2001 - 07.2004
Education
Diploma -
Senath Hornersville High Dvhool
Senath Mo05.1992
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
- Customer Service
- Customer Relations
Timeline
CSR
SparkLight
09.2008 - 04.2020
Teller
Southern Bank
04.2005 - 09.2008
CSR
Wayne Chiropractic
09.2001 - 07.2004
CSR
Unico Bank
Diploma -
Senath Hornersville High Dvhool
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