Paula Powell
4031 Morgan St Unit 1, Lincoln,USA
Summary
Motivated professional with extensive experience in office and medical support across military and civilian sectors. Demonstrates a professional demeanor and strong initiative. Proven ability to deliver exceptional customer service and build lasting relationships with clients and team members.
Overview
20
20
years of professional experience
Work History
Caregiver
Aging Partners
Lincoln, NE
12.2022 - 04.2025
- Assisted clients with daily living activities and personal care tasks.
- Managed medication administration and ensured proper dosage for clients.
- Provided companionship and emotional support to enhance client well-being.
- Communicated effectively with families about client needs and progress.
- Collaborated with healthcare professionals to coordinate client care services.
- Monitored clients' physical and mental health and reported changes promptly.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Laundered clothing and bedding to prevent infection.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Accompanied clients to social events such as movies or plays.
- Assisted clients with maintaining good personal hygiene.
- Built strong and trusting rapport with clients and loved ones.
- Helped clients get in and out of beds and wheelchairs.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Contributed to case reviews of client status and progress.
- Maintained clean and well-organized environment for client happiness and safety.
Leasing Agent/Asst Property Manager
The Lodge At Heritage Lakes
Lincoln, NE
03.2020 - 03.2022
- Assisted prospective tenants with property tours and leasing information.
- Managed lease agreements and tenant documentation for timely processing.
- Coordinated maintenance requests to ensure prompt service for residents.
- Built relationships with residents to enhance community engagement and satisfaction.
- Implemented leasing software for efficient tracking of applications and renewals.
- Assisted current tenants with maintenance requests and other inquiries.
- Handled rent collection duties including issuing late notices or eviction notices if necessary.
- Inspected vacated apartments to ensure that they were left in good condition.
- Negotiated lease terms with tenants and collected security deposits.
- Processed rental applications, verified references and conducted background checks.
- Prepared leases, move-in and move-out paperwork and other documents for new tenants.
- Advertised vacant units on websites such as Craigslist and Zillow.
- Ensured compliance with fair housing laws regarding tenant selection criteria.
- Greeted prospective tenants, answered questions and provided tours of available units.
- Encouraged prospective tenants to fill out applications after property tours.
- Contacted and followed up with tenants on renewal notices.
- Conducted background checks on applicants.
- Received rent payments and tracked transactions in accounting software.
- Provided excellent customer service when responding to phone calls or emails from prospects or existing clients.
Assistant Property Manager
Sutter Place Apartments; Iron Oaks Properties
Lincoln, NE
11.2018 - 07.2019
- Delivered outstanding service to ensure the highest level of customer satisfaction and retention possible.
- Showed available apartments and assisted with online application process for prospective residents.
- Ensured all data in resident files (e.i. income, credit reports, assets, etc) kept confidential and secured.
- Effectively initiated lease renewal process and forwarded completed packets to Property Manager.
- Prepared and maintained resident files to include monthly auditing for accuracy and completion.
- Handled and coordinated all details of move-ins and move-outs with maintenance and vendors.
- Accurately completed and executed notices to vacate and instructed residents of move out procedures.
- Monitored market surveys for local market trends and updated property comparables on weekly basis.
- Responsible for all monies pertaining to community and ensured timeliness of daily bank deposits.
- Administered late and NSF charges with appropriate notices (i.e. late payments, evictions, NSF checks)
- Processed maintenance requests for repairs and conducted weekly service follow-ups with residents.
- Received and distributed incoming and outgoing packages for residents, staff and maintenance.
- Actively participated in maintaining strong working relationships with maintenance and residents.
- Handled any special assignments or additional requests per Property Manager or Regional Manager.
- Utilized property management software applications; OneSite, Tenant Data and Buildium.
- Microsoft Word, Excel, Publisher, Outlook, Internet Explorer and Chrome.
Leasing Consultant
Career Strategies, Inc
Denver, Colorado
04.2016 - 10.2018
- Effectively handled all leasing administrative and clerical responsibilities.
- Monitored and updated availability report with pre-leased apartments and new move-ins.
- Maintained records of customer interactions, transactions, comments and complaints.
- Responded to resident requests promptly and courteously to help resolve resident issues.
- Inspected the property on a regular basis to identify any deficiencies or issues that need to be addressed.
- Entered work orders to resolve maintenance issues for residents and conduct maintenance surveys.
- Prepared property for daily showings, including opening/closing model units and amenities.
- Scheduled appointments and walk-ins for property tours with use of golf cart.
- Managed the new resident move-in process to ensure a smooth transition into the community.
- Delivered the highest level of resident satisfaction through responsive, positive and professional interactions.
- Performed effectively and efficiently in fast-paced, sales-driven and multicultural environments.
- General administrative tasks such as filing, typing, answering multi-line phones; printer with fax and scan.
- Actively attended prepared and assisted with community events and activities for residents and staff.
- Publicized property daily through weblisters, craigslist and promotional flyers accordingly.
- Proficient with various property management softwares; Yardi, Entrata, OnSite, Yieldstar, LRO Rainmaker and Rent Manager.
- Microsoft Word, Excel, Outlook, Internet Explorer, Chrome and Firefox.
Resident Services Coordinator
Tierra Vista Communities
San Pedro, CA
07.2010 - 04.2011
- Supported Privatized Military Housing for Active Duty, Reserves, and Retired Military.
- Toured available homes with potential residents pointing out the features and benefits.
- Obtained and verified documentation for processing housing applications and lease renewals.
- Utilized Housing Reports for tracking unit availability, waitlist processing and move dates.
- Interfaced with military automated programs for rental rates, deposits, refunds and adjustments.
- Addressed resident issues personally, provided support, intervention and lease education.
- Conducted weekly maintenance surveys to ensure satisfaction on completed work orders.
- Performed weekly grounds inspections to maintain a healthy quality standard of living.
- Hand delivered citations for noncompliance of community standards and lease agreement.
- Delivered monthly newsletters, posted community event flyers and any other correspondence.
- Utilized automated software applications; Yardi Voyager, DEERS, DFAS and CORELOGIC.
- Microsoft Word, Excel, Publisher, Outlook, Internet Explorer.
Medical Clerk (MIL/OA)
General Leonard Wood Army Community Hospital
Ft Leonard Wood, MO
09.2007 - 02.2008
- Performed Administrative and Medical Screening for all Active Duty, Reserve and Civilian Personnel.
- Reviewed and updated medical files with immunization, dental and any necessary lab service.
- Utilized automated spreadsheets for effective and accurate tracking of all active Deployability Status.
- Tracked all (PHA) Periodic Health Assessments and Clinical Health Reviews with Licensed Providers.
- Assisted Briefings regarding Medical Threats, Immunizations and Deployment Health Questionnaires.
- Practiced HIPAA (Health Insurance Portability and Accountability Act) and ensured confidentiality.
- Manually filed, categorized, and logged all medical records for easy retrieval and archiving.
- Scanned documents electronically into automated programs for data management and review.
- Supply Clerk: monitored and maintained supply rooms (e.i. order, receive, sort, stock and organize).
- Utilized automated software applications; Medbase, MODS, DEERS, CHCS I and AHLTA.
- Microsoft Word, Excel, Outlook, Publisher and Internet Explorer.
Human Resources Assistant
US Army Garrison-FLW MILPO/CONOPS
Ft Leonard Wood, MO
05.2005 - 05.2006
- Performed various administrative and clerical functions in support of the Organization.
- Assisted Soldier Readiness Processing personnel leaving and returning from deployment assignments.
- Created files manually and maintained electronically for data management and file archiving systems.
- Mail Clerk: handled mail processing for all incoming, outgoing correspondence, materials and packages.
- Coordinated mandatory briefings with use of slide show presentations and distribution of required forms.
- Maintained ID Issuance Operations and HIPAA Compliance to ensure confidentiality of sensitive data.
- Obtained and verified required information for Soldiers Group Life Insurance and Emergency Contacts.
- Enforced I.D. verification for the release of requested medical files or any other correspondence.
- MS Word, Excel, Outlook, Medbase, MODS, DEERS, CHCS I, and AHLTA.
Education
GED -
Southeast Community College
Lincoln, NE08.1996
Skills
- Customer service excellence
- Compassionate caregiving
- Property and lease management
- Office procedures and inventory
- Basic accounting functions
- Medical records administration
- Verbal and written communication
- Multitasking and organization
- Microsoft Office proficiency
- Fair housing and HIPAA compliance
Affiliations
- 10/01/12, 02/28/13, American Red Cross, Volunteer, 700, Medical Support Asst/Tripler Army Medical Clinic-Family Advocacy Program.
- 02/01/07, 08/31/07, American Red Cross, Volunteer, 493, Medical Support Asst/General Leonard Wood Army Community Hospital-Soldier Readiness Processing.
Timeline
Caregiver
Aging Partners
12.2022 - 04.2025
Leasing Agent/Asst Property Manager
The Lodge At Heritage Lakes
03.2020 - 03.2022
Assistant Property Manager
Sutter Place Apartments; Iron Oaks Properties
11.2018 - 07.2019
Leasing Consultant
Career Strategies, Inc
04.2016 - 10.2018
Resident Services Coordinator
Tierra Vista Communities
07.2010 - 04.2011
Medical Clerk (MIL/OA)
General Leonard Wood Army Community Hospital
09.2007 - 02.2008
Human Resources Assistant
US Army Garrison-FLW MILPO/CONOPS
05.2005 - 05.2006
GED -
Southeast Community College