Paula Quintana
Waltham,MA
Summary
Proven multitasker and exceptional communicator, I excelled at Painted Burro by enhancing customer experiences and fostering loyal relationships. Expert in cash handling and inventory management, I significantly improved inventory accuracy at The Container Store. My strong work ethic and guest engagement skills drive outstanding service and operational efficiency.
Overview
6
6
years of professional experience
Work History
Server
Painted Burro
04.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Inventory Specialist
The Container Store
11.2022 - 10.2024
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
Cashier Assistant
D Angelos
10.2018 - 12.2020
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Met customer needs through polite, friendly and attentive service.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
Education
Waltham High School
Waltham Associate Of Business Administration - Business Administration
Massachusetts Bay Community College
Wellesley Hills, MA05.2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Guest relations management
Languages
Spanish
Native or Bilingual
Timeline
Inventory Specialist
The Container Store
11.2022 - 10.2024
Server
Painted Burro
04.2022 - Current
Cashier Assistant
D Angelos
10.2018 - 12.2020
Waltham High School
Associate Of Business Administration - Business Administration
Massachusetts Bay Community College
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