Paula Rohde
Front Desk Associate, MOD
New Orleans,LA
Summary
Communicative Front Desk Associate/Concierge with 14 years of experience maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
31
31
years of professional experience
Work History
Front Desk Associate, MOD
Residence Inn By Marriott
Pensacola, FL
08.2019 - Current
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Transmitted and received messages using telephones or telephone switchboards.
- Complete end of the day reports.
- Stock The Market, make sure all items are available for guest,
- Assign rooms, check in guest.
- Homewood Suites and the Residence Inn are both owned and ran by the same company "Highpointe Hotel Corporation" so I've been with the same company for the last 12 years. I just changed hotels.
Front Desk Associate PM MOD
Homewood Suites Hilton
Pensacola, FL
03.2012 - 08.2019
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Adhered strictly to all applicable laws related to hotel operations.
- Made sure all guest were happy with their rooms.
- Maintained a clear work station.
- Ran end of the shift reports/
- Stocked the Sweet Shoppe for the hotel, balanced the cash drawer at the end of the day.
- Did night audit when needed.
- This hotel is ran by the same company I'm presently working for they own many of the hotels here in Pensacola.
Front Desk Associate/Concierge
Renaissance Hotel
New Orleans, LA
10.2008 - 10.2011
- Greeted, registered and assigned rooms to hotel or motel guests.
- Maintained daily records of all transactions, including payments and cancellations.
- Worked in the phone room taking reservations and room service orders.
- Club level concierge, set up table with food for the elite level of hotel guest, Broke down food offering, returned clean dishes to the restaurant kitchen,put dirty linen to the laundry.
Tax Clerk II
Santa Rosa CountyTax Collector
Gulf Breeze, FL
08.1993 - 05.2004
- Ensured accurate completion of all paperwork related to taxation matters.
- Received and posted property taxes.
- Issued titles for vehicles and boats, collecting money for taxable amount on same.
- issues business license for the county.
- End of the day, posted money to the correct account, made a deposit at the bank.
- I retired from the Tax Office, but continued to work as a temporary employee for a year. I then retired for a couple of years until I got bored and lonely I moved to New Orleans working for Marriott's Renaissance Arts as a Concierge in the "Club Lounge".
Education
High School Diploma -
Lakeside High School
Lakeside Marblehead, OhioSkills
- Office Administration
- Multi-Line Phone Systems
- Hospitality Services
- Information Protection
- Cash Handling
- Listening Skills
- Administrative Support
- Front Office Support
- Mail Handling
- Report Generation
- Key Carding
- Administrative Skills
- Guest Relations
- File Management
- Auditing
- Problem-Solving Skills
- Drawer Balancing
Affiliations
- I'm moving back to New Orleans, I moved back to Pensacola soon after my mother took ill. Since she has passed away I've decided I want to move back to NOLA. I hope to be moved soon after the first of February. I'm a single older lady who enjoys working with people, it's a social thing for me. I love meeting people, and most of all helping them.
- My hobbies are many, I been doing my family genealogy using Ancestory.com.
- I enjoy sewing, painting, reading, snorkeling, baking, and travel.
Timeline
Front Desk Associate, MOD
Residence Inn By Marriott
08.2019 - Current
Front Desk Associate PM MOD
Homewood Suites Hilton
03.2012 - 08.2019
Front Desk Associate/Concierge
Renaissance Hotel
10.2008 - 10.2011
Tax Clerk II
Santa Rosa CountyTax Collector
08.1993 - 05.2004
High School Diploma -
Lakeside High School
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