PAULA SCHAENZER
Appleton,WI
Summary
Dedicated and dependable team player with 36 years of exceptional customer service experience. Quality oriented with excellent organizational and communication skills. Remains calm and non defensive under difficult circumstances. Strives for excellence.
Overview
19
19
years of professional experience
Work History
Radiation Oncology Patient Financial Advocate
Theda Care Regional Cancer Center
04.2012 - Current
- Provided excellent customer service and telephone etiquette to patients and medical staff.
- Verified insurance benefits and identified patients uninsured or underinsured, so they could be assisted in applying for government funded programs, health care charity care programs and grants.
- Proactively reviewed insurance guidelines and requested physician and other colleagues, provide additional documentation to ensure successful treatment authorization.
- Trained new Patient Financial Advocates.
Patient Financial Advisor
The Cancer TEAM At Bellin Health
07.2008 - 04.2012
- Developed the role of Patient Financial Advisor for Bellin Health's new entity, The Cancer TEAM at Bellin Health.
- Provided excellent customer service and telephone etiquette to patients and medical staff.
- Patient advocate and primary contract, for patients with questions on the billing statement, claims questions or denials.
- Verified insurance benefits and had face to face meetings with patients/families to explain their insurance coverage, while screening potential patient needs.
- Researched chemotherapy and radiation therapy payor guidelines to ensure successful pre-authorization outcomes.
- Trained a second Patient Financial Advisor, due to tremendous growth.
Medical Coding and Billing Specialist
Schubbe Resach Chiropractic And Physical Therapy
10.2004 - 07.2008
- Provided excellent customer service and telephone etiquette to patients and medical staff.
- Verified and entered patient's insurance benefits, so they could pay their cost share at the end of their appointment.
- Preauthorized chiropractic, physical therapy and orthotics.
- Followed National Correct Coding Initiative guidelines, to ensure claims would process correctly.
- Researched insurance denials and assisted with appeals.
- Assisted with reception and scheduler's duties, as needed
Education
Technical Diploma - Accounting Assistant
Fox Valley Technical College
Appleton, WI12.2003
High School Diploma -
Hortonville High School
Hortonville, WI05.1981
Skills
- 36 years of providing exceptional Customer Service
- Quality oriented with excellent organizational skills
- Proactive team player
- Extensive computer skills
- Always maintained confidentiality
- Strongly believes in continuous process improvement
Timeline
Radiation Oncology Patient Financial Advocate
Theda Care Regional Cancer Center
04.2012 - Current
Patient Financial Advisor
The Cancer TEAM At Bellin Health
07.2008 - 04.2012
Medical Coding and Billing Specialist
Schubbe Resach Chiropractic And Physical Therapy
10.2004 - 07.2008
Technical Diploma - Accounting Assistant
Fox Valley Technical College
High School Diploma -
Hortonville High School
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