Paula Worden
Seneca Falls
Summary
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
20
20
years of professional experience
Work History
Clerk
United States Postal Service, USPS
Seneca Falls, NY
10.2023 - Current
- Processed and sorted mail efficiently to ensure timely delivery.
- Managed customer inquiries and provided accurate information regarding services.
- Operated mailing equipment, including postage meters and sorting machines.
- Maintained organized records of transactions and inventory for supplies.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Shift Manager
Wendy's
Waterloo, NY
10.2021 - 09.2023
- Supervised daily operations ensuring compliance with safety and quality standards.
- Trained and mentored team members on operational procedures and best practices.
- Managed staff schedules to optimize productivity and maintain adequate coverage.
- Conducted inventory assessments to ensure stock availability and reduce waste.
- Resolved customer inquiries and complaints, fostering a positive service environment.
Assistant Manager
Wendy's
Geneva, NY
07.2006 - 10.2021
- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Coordinated team schedules to optimize workflow and enhance productivity.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Provided training and mentorship for new staff, fostering a collaborative work environment.
- Analyzed customer feedback to implement service improvements and enhance satisfaction levels.
Education
BBA - Business Administration And Management
Bryant & Stratton College
NY06-2027
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Prioritization
- Relationship building
Timeline
Clerk
United States Postal Service, USPS
10.2023 - Current
Shift Manager
Wendy's
10.2021 - 09.2023
Assistant Manager
Wendy's
07.2006 - 10.2021
BBA - Business Administration And Management
Bryant & Stratton College