Paula Andrea Gonzalez
Sales
Miami,FL
Summary
Outgoing sales professional with 10 years of general sales and customer service experience. Fantastic salesman with proven eye for detail and goal-oriented mindset. Known for closing sales quickly and ensuring both buyer and seller satisfaction.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Real Estate Agent
Realty One Group Evolution
09.2021 - Current
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Maintained connections with clients to encourage repeat business and referrals.
- Presented purchase offers to sellers for consideration.
- Communicated with clients to understand property needs and preferences.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Increased personal sales by 15% year over year.
- Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Advertised client properties through websites, social media, and real estate guides.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Flight Attendant
Swift Air, LLC
11.2019 - 06.2023
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Resolved passenger conflicts and medical emergencies during flights.
- Used excellent customer service skills in addressing passengers' needs.
Logistics Account Executive
Energy Freight Systems
06.2014 - 11.2019
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Prepared pricing agreements and contracts to close sales.
- Drove new business by acquiring new clients and expanding new and existing relationships.
- Networked at events and by phone to expand business profits and revenues.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Set up appointments with potential and current customers to promote new products and services.
- Performed over 50 cold-calls per day and follow-ups with leads to secure new revenue.
Education
Paralegal Studies
Florida International University
Miami, FL 04.2014 - 08.2015
Associate of Arts - Business Administration
Miami Dade College
Miami, FL 01.2009 - 08.2011
Skills
Presenting
undefinedTimeline
Real Estate Agent
Realty One Group Evolution
09.2021 - Current
Flight Attendant
Swift Air, LLC
11.2019 - 06.2023
Logistics Account Executive
Energy Freight Systems
06.2014 - 11.2019
Paralegal Studies
Florida International University
04.2014 - 08.2015
Associate of Arts - Business Administration
Miami Dade College
01.2009 - 08.2011
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