PAULA (Lala) BALDONADO

Positive and upbeat sales professional with a strong ability to connect with customers and maintain accurate documentation. Consistently exceeds quotas by establishing and nurturing open lines of communication with both established and potential customers. Proactively prospects for new business while capitalizing on emerging sales opportunities. Known for being detail-oriented, fosters enthusiasm in products and services, creating opportunities for upgrading services and delivering exceptional sales results. Friendly go-getter consistently achieves top levels of production. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Skilled at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a proven track record of cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively utilizing slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Seeking an opportunity to expand skills and contribute to the success of your company. Work ethic is considered hardworking, ethical, and detail-oriented.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Supervised team of 18 staff members.
• Resolved product issue through consumer testing.

• Food Handler's Card – Various State-Specific Health Departments.
• Basic Life Support Certification (BLS)
• Advanced Customer Service and Sales Certification - National Retail Federation (NRF).
• Microsoft Certified, Azure Fundamentals - Microsoft Corporation.
• Google Analytics Individual Qualification (IQ) - Google LLC.
• Adobe Certified Expert (ACE) – Adobe Systems Incorporated.

• English