Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Sydney Burkhart

Cincinnati,OH

Summary

Dynamic and results-oriented professional with a proven track record at Francesca's, enhancing sales and customer satisfaction. Skilled in retail loss prevention and adept at driving workplace efficiency. Excelled in client retention and retail merchandising, boosting team performance and leveraging sales expertise to exceed goals. Demonstrates exceptional problem-solving abilities and customer service skills, ensuring loyalty and operational excellence.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Francesca's
Cincinnati, OH
05.2023 - Current
  • Developed strategies to increase sales and improve customer service, while implementing loss prevention strategies to minimize shrinkage and theft.
  • Maintained high standards of store presentation and visual merchandising according to corporate specifications.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Managed daily operations of the store, including opening and closing procedures.
  • Recruited, interviewed and hired qualified candidates for open positions.
  • Managed customer service issues to ensure customer satisfaction and loyalty.
  • Evaluated team and individual business performance to identify opportunities to increase profit.

Crew Member

Dunkin Donuts
Mason, OH
06.2022 - 04.2023
  • Provided excellent customer service by greeting customers and meeting quality expectations while working front counter and drive-thru.
  • Filled out daily shift log to record amount of food prepared, sold and leftover.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards, and procedures.
  • Properly label and store food and fresh ingredients in the cooler or freezer to optimize freshness.

Shift Lead

Tucker's Whippy Dip
Mason, OH
05.2018 - 08.2022
  • Managed shift operations, supplied resources, and monitored team performance to keep the business profitable and running smoothly.
  • Resolved customer complaints and issues, and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Trained new employees, and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Collaborated with management to develop marketing and promotional activities.
  • Performed serving, cleaning, and stocking to high standards, and provided excellent customer satisfaction.

Sales Associate

Ulta Beauty Inc.
Mason, OH
11.2021 - 02.2022
  • Set and achieved company-defined sales goals by educating clients on current promotional offerings and products, using persuasive selling tactics.
  • Effectively performed in a self-directed work environment, managing day-to-day operations and decisions.
  • Contributed in a fast-paced environment to team objectives.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Rotated and refilled stock in organized racks and shelves to maintain the store's visual appeal, engage customers, and promote specific merchandise.

Education

Bachelor of Arts - Sociology

University of Cincinnati
Cincinnati, OH
05-2026

High School Diploma -

William Mason High School
Mason, OH
05.2020

Skills

  • Sales expertise
  • Workplace efficiency
  • Retail loss prevention
  • Retail merchandising expertise
  • Customer service
  • Goal tracking

Languages

American Sign Language
Limited

References

  • Tucker's Whippy Dip Owner - Linda Spaeth (513) 582-6654
  • Francesca's Manager- Sabrina Duerr (513) 764-4725 Email: Sabrinaduerr@outlook.com

Timeline

Assistant Manager

Francesca's
05.2023 - Current

Crew Member

Dunkin Donuts
06.2022 - 04.2023

Sales Associate

Ulta Beauty Inc.
11.2021 - 02.2022

Shift Lead

Tucker's Whippy Dip
05.2018 - 08.2022

Bachelor of Arts - Sociology

University of Cincinnati

High School Diploma -

William Mason High School

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Sydney Burkhart