Paulette Barroso
Fulshear
Summary
Dynamic professional with proven expertise in customer service and cash handling accuracy, honed across roles at Earthbound Trading and other leading companies. Excelled in enhancing customer satisfaction and loyalty, and adept at training teams for peak performance. Skilled in sales proficiency and loss prevention, achieving significant improvements in operational efficiency and financial integrity.
Overview
5
5
years of professional experience
Work History
Key Holder
Earthbound Trading
04.2023 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Event Server
Minute Maid Park
01.2023 - 04.2023
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
Sales Associate
Connectivity Wireless
03.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Server
Darden Restaurant Group
08.2021 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
Verge Mobile
10.2019 - 09.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Katy High School
Katy, TX05-2019
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Bank deposits
- Daily reporting
- Promotional planning
- Sales proficiency
Languages
Spanish
Native or Bilingual
Timeline
Key Holder
Earthbound Trading
04.2023 - Current
Event Server
Minute Maid Park
01.2023 - 04.2023
Sales Associate
Connectivity Wireless
03.2022 - 01.2023
Server
Darden Restaurant Group
08.2021 - 03.2022
Sales Associate
Verge Mobile
10.2019 - 09.2021
High School Diploma -
Katy High School
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