Paulette Bosmans

• Managed patient scheduling and appointment coordination, ensuring optimal utilization of resources.
• Organized appointments and managed cancellations to maintain provider schedules and optimize workflow.
• Greeted patients and provided directions, enhancing overall customer service experience.
• Addressed patient inquiries and resolved concerns promptly, improving overall patient experience.
• Assisted patients in filling out check-in and payment paperwork.
• Scanned patient records to ensure efficient data entry and retrieval in the medical records system.
• Trained new staff on operational procedures and customer service standards, ensuring consistent quality care.

• Managed a paging system to ensure timely communication among staff and other systems of bells and bussers to notify staff of call lights and emergency codes.
• Answered incoming calls, forwarded calls, and provided effective and professional customer service in call center environment.
• Demonstrated exceptional multitasking abilities while managing multiple tasks simultaneously.
• Handled confidential information with care and precision by scanning and uploading into electronic medical record system.
• utilized computer system to locate residents, input data and retrieve information
• I am highly self-motivated, work efficiently and self-sufficient when i work alone.

• schedule and confirm patient appointments and medical consultations.
• Answered telephones and directed calls to appropriate staff, ensuring timely communication.
• Provide support to nursing staff and 5 providers.
• Assisted patients in accurately completing intake forms, including medical history.
• Received and routed messages and documents, such as laboratory results and imaging reports, to appropriate staff for prompt action.
• Operated office equipment, including voice mail, fax machine, and scanner, to prepare reports, letters, and medical records efficiently.
• Scan and maintain medical records.

I majored in business and art