Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Paulette Romo

Tucson,AZ

Summary

Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments with extensive experience in customer service at Tubac Golf Resort & Spa.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Tubac Golf Resort & Spa
01.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Esthetician

Tubac Golf Resort & Spa
01.2023 - Current
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.

Broker Associate

Diamond Produce
02.2022 - 09.2022
  • Successfully closed challenging deals by employing creative problem-solving skills during negotiations.
  • Developed successful marketing brochures in close collaboration with creative team.
  • Ensured accuracy of all documentation, reducing errors and expediting the closing process.
  • Instilled confidence in prospective customers by maintaining professional personal appearance, clean vehicle and engagement-focused social media presence.

Summer Program Teacher

City of Nogales
06.2021 - 08.2021
  • Built positive relationships with students, parents and team members to achieve smooth and productive program experience.
  • Led summer program groups of students learning about art.
  • Requested and restocked supplies for classroom and outdoor plans.
  • Elevated critical thinking skills by designing challenging assignments that required problem-solving and analytical abilities.
  • Planned engaging activities and field trips to bring material to life.

Front Desk Receptionist

Spa Sohl
07.2019 - 05.2021
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Collected room deposits, fees, and payments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Education

Associate of Arts - Liberal Arts

Pima Community College
Tucson, AZ
05-2024

Esthetician License - Esthetician

Aveda Institute
Tucson, AZ
04-2022

Nogales Highschool
Nogales, AZ
05-2021

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Team collaboration
  • Scheduling

Certification

  • Certified CPR (2020)
  • Power point certified (2019)
  • Computer Literate - microsoft word, outlook, excel


Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Receptionist

Tubac Golf Resort & Spa
01.2023 - Current

Esthetician

Tubac Golf Resort & Spa
01.2023 - Current

Broker Associate

Diamond Produce
02.2022 - 09.2022

Summer Program Teacher

City of Nogales
06.2021 - 08.2021

Front Desk Receptionist

Spa Sohl
07.2019 - 05.2021

Associate of Arts - Liberal Arts

Pima Community College

Esthetician License - Esthetician

Aveda Institute

Nogales Highschool

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