Paulette Tuiofea
Accommodations Plus International
Saint George,USA
8
years of professional experience
Work well with others and/or alone. Take value providing the best work. Highly collaborative, adaptable, and committed to achieving team objectives through strategic planning and execution.
Work History
Operations Agent
1 Year- Oversaw booking systems to optimize reservation processes and elevate customer satisfaction.
- Coordinated logistics to ensure timely delivery of accommodations for clients.
- Ability to manage multiple priorities in a fast-paced environment.
- Demonstrated exceptional organizational and time-management skills to enhance operational efficiency.
- Adaptability within a 24/7 operational environment.
- Manages flight operations, processes crew accommodations
- Booking hotel rooms and ground transport for airline flight crews during layovers.
- Processing reservations, maintaining customer relations, and providing exceptional service to airline crews
- Processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers
Receptionist Supervisor
6 Years 5 Months- Managed front desk operations, checking guests in and out, handling phone calls, and reserving rooms to ensure a seamless guest experience.
- Managed front office operations at hotel, ensuring smooth guest experiences.
- Welcomed customers, guests, and visitors at the entrance
- Processed guest check-ins, facilitating a smooth arrival experience.
- Communicated with external partners to facilitate hotel bookings and services.
- Made calls to other 3rd parties associated with our hotel
- Collected and processed cash and payments
- Managed document workflow through faxing, copying, and scanning tasks.
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Utilized hotel management software to maintain accurate reservations and guest information records.
- Trained new reception staff on procedures, enhancing team efficiency and service quality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors a positive first impression.
- Responded to inquiries from callers seeking information.
Front desk
10 Months- Provided front desk support, communicated effectively with guests and staff to enhance customer service experience, organized front desk operations to ensure smooth daily functions, ability to stay calm under pressure and able to work a flexible schedule. also have a good understanding of computer literacy
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Warehouse Worker
6 Months- Warehouse worker, assembled and shipped jewelry for customers, ensuring timely delivery and accurate orders. Contributed to overall production efficiency in a fast-paced setting., also Built positive relationships with colleagues to enhance teamwork. and have great communication and respect. Also Committed to maintaining high productivity levels throughout shifts. and maintained high activity levels throughout shifts, contributing to a dynamic and efficient workspace.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to optimize workflow and improve order fulfillment times.
Education
High school or equivalent
Skills
Self motivation
Time management abilities
Adaptability
Customer service focus
Policy enforcement
Multitasking and organization
Phone and email etiquette
Team Building
Additional Information
Authorized to work in the US for any employer
Timeline
Operations Agent
Accommodations Plus International
07.2025 - CurrentRead More
Receptionist Supervisor
Red Lion Hotels
02.2019 - 07.2025Read More
Front desk
Howard Johnsons
09.2018 - 07.2019Read More
Warehouse Worker
Paparazzi Accessories
05.2018 - 11.2018Read More
Dixie High School
High school or equivalent
Read More