Paulina Castro
Miami,FL
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
6
6
years of professional experience
Work History
Sales Representative
ATT
09.2022 - Current
- Offered support and assistance to customers regarding products, services, billing inquiries, technical difficulties.
- Maximized sales opportunities on each call by using effective selling techniques.
- Met individual targets set by supervisors for sales conversions and revenue generation.
- Assessed customer needs, clarified information, researched every issue and provided solutions or alternatives.
- Developed strong relationships with clients through professional communication skills.
Manager
Pandora Jewelry
10.2020 - 09.2022
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Identified needs of customers promptly and efficiently.
- Defined appropriate metrics and measurements to drive results.
- Coached staff members to develop long-term career goals.
Food Vendor
Gerbaud Bakery
01.2020 - 10.2020
- Prepared work station before opening to ready dishes, utensils, cookware and registers for daily operations.
- Calculated amounts due for orders, presented totals to customers and accepted cash, credit card and mobile app payments.
- Took inventory of ingredients and premade menu offerings and placed orders to maintain sufficient stock and prevent shortages.
- Cleaned and sterilized kitchen utensils and cookware, non-disposable guest utensils, plates and trays and kitchen and serving areas.
- Observed food preparation procedures outlined by food safety regulations and company policy to prevent distribution of contaminated products.
Food Service Worker
Kilwins Chocolates & Ice Cream
08.2019 - 01.2020
- Maintained order and cleanliness of work areas to conform with health codes.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Cleaned counters, tables and fountain equipment, following quality checkpoints.
- Collected payments and provided accurate change.
Sales Associate
Journeys Shoes
12.2018 - 08.2019
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Associate of Arts - Psychology
Broward College
Fort Lauderdale, FL05.2023
Skills
- Client communication
- Employee training
- Relationship building
- Conflict resolution
- Team collaboration
- Product and service sales
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Representative
ATT
09.2022 - Current
Manager
Pandora Jewelry
10.2020 - 09.2022
Food Vendor
Gerbaud Bakery
01.2020 - 10.2020
Food Service Worker
Kilwins Chocolates & Ice Cream
08.2019 - 01.2020
Sales Associate
Journeys Shoes
12.2018 - 08.2019
Associate of Arts - Psychology
Broward College
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