PAULINA FERREIRA-GORING

To obtain a challenging position where I can utilize my skills and abilities developed through my experiences with the opportunity for Professional growth and advancement.

An experienced and focused Professional with an excellent record of efficient service, where: positivity, dedication, loyalty and efficiency have always embraced my personality. Ability to always multitask effectively and precisely, in accordance with the guidelines. An enthusiastic dependable professional who excels and thrives in challenging environment. An articulate, personable professional who displays initiative and excellent organizational and communication skills. Remarkable manager with experience delivering superior level of customer service to guests and prospective guests. Proven to run facility, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.

• ATS (Spirit Airline), Guest Service Agent / BSO OPS Agent, 12/2021, Present, Checking, boarding and tagging passengers baggage / including self-tagged baggage, Verifying travel documents, Processing Credit Card transaction, Knowledgeable on Sabre/ Image /McWeb/ CASS/NetTracer/Max/Levarti, Delayed and Mishandled bag, Jet bridge certified, FIS, Knowledgeable on Safety Culture, Customer Service
• Menzies Aviation (Alaska Airline), Customer Service Agent, 08/2021, 12/21, Checking and tagging passengers baggage / including self-tagged baggage, Verifying travel documents, Processing Credit Card transaction, Knowledgeable on Sabre/ Image
• UPRISING STARS FAMILY DAYCARE INC, On-Site Provider, 06/2009, 06/2021, Adhere to professional standards, policies and procedures, Manage a daycare with sixteen children and four staff members, Support children's emotional and social development, help them understand others and positive self-concepts, Identify signs of emotional or developmental problems and bring them to parents' or guardians' attention, Instruct children in health and personal habits such as eating, resting, and toilet habits

REFERENCES AVAILABLE UPON REQUEST