Paulina Melgoza
Fontana,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Store Manager
Speedy Cash Loans
05.2016 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Assistant Manager
Stone Oven
01.2014 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Retail Sales Associate
Body Basics
02.2011 - 04.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Fontana High School
Fontana, CAChaffey College
Rancho Cucamonga, CASkills
- Problem-solving
- Multitasking and organization
- Customer service excellence
- Training and staff development
- Leadership and Team Management
- Good work ethic
- Bilingual
Languages
Spanish
Full Professional
Timeline
Store Manager
Speedy Cash Loans
05.2016 - Current
Assistant Manager
Stone Oven
01.2014 - 01.2016
Retail Sales Associate
Body Basics
02.2011 - 04.2014
Fontana High School
Chaffey College
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