Paulina Torres
Starbucks
Cícero,IL
1
Language
6
years of professional experience
Dynamic sales professional with a proven track record at Starbucks, excelling in customer service and team leadership. Skilled in inventory management and problem-solving, I consistently enhance operational efficiency and drive sales growth. Recognized for building strong customer relationships and delivering exceptional service, ensuring a welcoming environment that fosters repeat business.
Work History
Sales Associate
1 Year 5 Months- Assisted customers in selecting footwear to enhance shopping experience.
- Maintained store organization and cleanliness to promote a welcoming
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Monitored inventory levels, restocked merchandise, and reported discrepancies promptly.
- Developed strong product knowledge to address customer inquiries effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Shift Manager
3 Years 4 Months- Supervised daily operations to ensure exceptional customer service and product quality.
- Trained and mentored team members on coffee preparation techniques and equipment usage.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Coordinated shift schedules to maintain optimal staffing levels during peak hours.
- Kept employees operating productively and working on task to meet business and customer needs.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Monitored cash handling procedures to ensure accuracy and adherence to company policies.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Tracked receipts, employee hours, and inventory movements.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Store Manager
1 Year 1 Month- Oversaw daily operations ensuring smooth workflow and optimal customer service.
- Managed inventory, reducing waste through effective stock control practices.
- Trained and mentored staff, enhancing team performance and service quality.
- Implemented promotional strategies to increase customer engagement and sales growth.
Front End Supervisor
1 Year 4 Months- Supervised daily operations, ensuring compliance with company standards and policies.
- Trained new staff on customer service protocols and product knowledge.
- Managed inventory levels, coordinating stock replenishment to optimize availability.
- Implemented process improvements that enhanced team efficiency and workflow.
Education
High School Diploma
Skills
Customer service
Time management
Problem-solving skills
Excellent people skills
Money handling
Rapid and Adaptive
Merchandising expertise
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Aldo Shoes
05.2025 - CurrentRead More
Shift Manager
Starbucks
06.2023 - CurrentRead More
Store Manager
La Bora Cafe
04.2022 - 05.2023Read More
Front End Supervisor
Tony’s Fresh Market
10.2020 - 02.2022Read More
J Sterling Morton East High School
High School Diploma
Read More