Pauline Barr
Shishmaref,AK
Summary
Dynamic professional with a proven track record at Aurora Inn, excelling in customer service and hospitality. Leveraged time management and administrative skills to enhance guest satisfaction and streamline operations. Successfully resolved guest complaints, boosting repeat business by 20%. Adept at fostering positive relationships and maintaining organized booking records, ensuring efficient service delivery.
Overview
15
15
years of professional experience
Work History
Front Desk Clerk
Aurora Inn and Stampede Car Rental
2025.08 - 2025.11
- Managed check-in and check-out procedures for guests, ensuring efficient service delivery.
- Assisted guests with reservations and inquiries, providing exceptional customer support.
- Maintained accurate records of room availability and rates using property management system.
- Handled cash and credit transactions, ensuring accuracy in billing processes.
- Coordinated with housekeeping to ensure timely room readiness for incoming guests.
- Monitored lobby area to maintain cleanliness and welcoming atmosphere for guests.
- Resolved guest complaints promptly, enhancing overall satisfaction and experience.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Collected room deposits, fees, and payments.
Store Manager
Shishmaref Native Store
2021.04 - 2025.03
- Oversaw daily store operations, ensuring efficient inventory management and customer service excellence.
- Developed and implemented staff training programs, enhancing team performance and service delivery.
- Analyzed sales data to identify trends, informing strategic purchasing decisions and promotional strategies.
- Fostered a positive work environment, promoting teamwork and employee engagement through regular feedback sessions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
Utility Clerk
City Of Shishmaref
2011.04 - 2021.03
- Processed utility payments and maintained accurate customer account records.
- Responded to customer inquiries regarding billing, services, and payment options efficiently.
- Enacted overdue account collection procedures and negotiated adjusted payments through payment plans.
- Processed customer billing invoices and payments daily for monthly billing cycle.
- Answered phones, faxes and emails regarding official city utility services.
Education
GED -
Shishmaref School
Shishmaref, AKSkills
- Time management
- Customer service
- Hospitality services
- Administrative skills
Timeline
Front Desk Clerk
Aurora Inn and Stampede Car Rental
2025.08 - 2025.11
Store Manager
Shishmaref Native Store
2021.04 - 2025.03
Utility Clerk
City Of Shishmaref
2011.04 - 2021.03
GED -
Shishmaref School