Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pauline Gongar

SHARON HILL,PA

Summary

Attentive Direct support professional passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.

Overview

9
9
years of professional experience

Work History

Direct Support Professional

Kencrest Services
Blue Bell, PA
07.2019 - Current
  • Delivered assistance to clients in daily activities including bathing, dressing, physical transfers and care for incontinence
  • Promoted development of healthy lifestyle to meet health and wellness objectives
  • Developed rapport with patients to create safe and trusting environment for care
  • Completed entries in logbooks, journals and care plans to document accurately report patient progress
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
  • Administered medication as directed by physician
  • Assisted clients by performing laundry, meal preparation and other tasks.

Direct Support Professional

Devereux Advanced Behavioral Health
Berwyn, PA
01.2017 - 01.2018
  • Ensured safety and well-being of each patient in alignment with care plan
  • Supervised daily activities and aided when needed
  • Monitored progress and documented any status changes accordingly
  • Transported individuals to medical appointments and other errands
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Completed regular check-ins and progress report for each client

Customer Service Agent

Delta Global Services, DGS
Philadelphia, PA
01.2015 - 01.2017
  • Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
  • Handle all aspects of ticketing and check-in by operating computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
  • Performs other related duties as assigned within appropriate skill and experience capabilities expected for this position.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved over 50 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management

Sales Associate

Eternity Fashions Inc
Upper Darby, PA
01.2012 - 12.2014
  • Prepared merchandise for sales floor
  • Maintained adherence to all company protocols
  • Always Kept work areas clean and neat
  • Provided repeat customers with exceptional care and attention.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Associate of Science -

Community College of Philadelphia
Philadelphia, PA
12.2022

High School Diploma -

Upper Darby High School
Drexel Hill, PA
04.2013

Skills

  • Progress Tracking
  • Physical Stamina
  • Supportive Personality
  • First Aid Certification
  • CPR Certification
  • Medication Administration
  • Multitasking Abilities
  • Training and Development
  • Clerical Support
  • Responding to Difficult Customers

Timeline

Direct Support Professional

Kencrest Services
07.2019 - Current

Direct Support Professional

Devereux Advanced Behavioral Health
01.2017 - 01.2018

Customer Service Agent

Delta Global Services, DGS
01.2015 - 01.2017

Sales Associate

Eternity Fashions Inc
01.2012 - 12.2014

Associate of Science -

Community College of Philadelphia

High School Diploma -

Upper Darby High School

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